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The waitlist is activated but does not appear on the product and variation when it is out of stock.

This topic has 10 replies, 3 voices, and was last updated 2 months, 2 weeks ago ago by Jack Richardson

LVRB

Participant

January 8, 2025 at 22:31

When I go into the simple product settings, there is no widget to add.

Currently I have to use an external plugin that is paid to see the list of customers who request out-of-stock products, send stock notifications and download customer emails to use the database.

I need you to explain to me how to correctly configure the native Xstore option to compare it with the plugin I currently use and define which is better.

I had to disable the native Xstore waitlist option.

Please, contact administrator
for this information.

#429929 Copied Theme version: 9.4.6

9 Answers

Rose Tyler

Support staff

January 9, 2025 at 08:25

Hello,

Thank you for reaching out to us.

Please read this topic https://www.8theme.com/topic/waitlist-feature-only-for-single-products/

Best Regards,
8Theme’s Team

#429952 Copied

LVRB

Participant

January 9, 2025 at 14:29

So the function does not exist? Why offer something then that doesn’t exist?

#430025 Copied

Jack Richardson

Support staff

January 9, 2025 at 16:51

Hello @LVRB Love’s Rebel,

Thank you for reaching out to us.

If the options provided by our built-in feature do not fully meet your requirements, we kindly encourage you to explore the plugin, which is designed to address more advanced needs. While our built-in feature offers the essential functionalities that cater to the majority of our customers, the plugin serves as an excellent alternative for those seeking additional capabilities.

Please note that using our built-in feature is entirely optional, and you are welcome to choose the solution that best suits your preferences.

We appreciate your understanding and thank you for your continued support.

Best regards,
Jack Richardson
The 8Theme Team

#430052 Copied

LVRB

Participant

January 9, 2025 at 18:03

You are not understanding what I am asking you.

When I enable the Xstore option, IT DOES NOT APPEAR ENABLED ON THE PRODUCTS, and the link you sent me says it is not enabled.

So, how do I activate and make the Xstore waitlist appear on the web? Because even if it is activated it does not appear. You understand?

#430069 Copied

Jack Richardson

Support staff

January 10, 2025 at 15:31

Dear @LVRB Love’s Rebel,

We hope this message finds you well.

As previously mentioned, the feature in question is designed to work exclusively with simple products. Given that the majority of your products are variable, this functionality may not be displayed for such product types.

Additionally, we noticed that you are using a separate plugin tailored for this purpose, which offers more configuration settings and styling options.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#430166 Copied

LVRB

Participant

January 11, 2025 at 06:46

And if we are paying for the plus/pro membership, why don’t they enable it???

#430208 Copied

Jack Richardson

Support staff

January 13, 2025 at 12:51

Dear @LVRB Love’s Rebel,

Thank you for reaching out to us.

If you are referring to being a pro member of the mentioned plugin and are experiencing issues with certain settings not functioning correctly, we kindly recommend contacting the plugin’s support team directly. They are best equipped to provide a solution from their end.

However, if the plugin works as expected with the default theme and the issue arises only when using our theme, we would be happy to assist further. In such a case, please provide us with:
1. Screenshots clearly showing the issues within our theme.
2. Correct WP-ADMIN and FTP access to your website.

This will allow us to investigate the matter and attempt to implement a fix.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#430391 Copied

LVRB

Participant

January 13, 2025 at 14:23

I tell you that Xstore’s own WAITLIST function DOES NOT WORK!!

When I try to enable Xstore’s own waitlist it doesn’t work, it doesn’t appear when the product is out of stock.

Do you understand now? XSTORE WAITLIST FUNCTION DOES NOT WORK

#430423 Copied

Jack Richardson

Support staff

January 14, 2025 at 13:41

Dear @LVRB Love’s Rebel,

Thank you for reaching out to us.

We would like to clarify that the XStore waitlist feature, as previously mentioned, is designed to work exclusively with simple products. Upon reviewing your store, it appears that most, if not all, of your products are variable. For instance, as shown in this example https://prnt.sc/3o0CBmUT8IfE, no variations are available, and the product is categorized as variable. As a result, the XStore waitlist feature is not displayed for such products.

If you prefer to continue using the waitlist functionality provided by your current plugin, you are welcome to do so. Please note that we do not require you to use only the features provided by us.

However, if you would like us to enhance the waitlist functionality to support variable products as well, we encourage you to submit your request via our roadmap page: https://www.8theme.com/roadmap/. This will allow us to assess the popularity of your suggestion and consider it for future updates.

We appreciate your understanding and thank you for your feedback.

Best regards,
Jack Richardson
The 8Theme Team

#430551 Copied
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