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The website lost the Spanish translation

This topic has 13 replies, 4 voices, and was last updated 6 days, 7 hours ago ago by Jack Richardson

LVRB Love's Rebel

Participant

November 13, 2024 at 16:27

The overnight website appears in English now, translations were lost and there are elements out of frame.

No plugin has been updated that affects the translation and the translations had been worked on in the chiled theme accordingly.

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#423188 Copied Theme version: 9.4.4

12 Answers

LVRB Love's Rebel

Participant

November 13, 2024 at 16:34

I attach a screenshot of the translation from the child theme that is not reflected on the website as an example.

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LVRB Love's Rebel

Participant

November 13, 2024 at 16:36

There is also an option to update translations but I don’t know whether to update it. Attach image

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Raul Lazar

Participant

November 13, 2024 at 17:08

I’m having the same issue with the translation. I’m using Loco Translate.
I managed to fix it by copying the theme translation from languages/loco/themes to languages/themes.

#423205 Copied

LVRB Love's Rebel

Participant

November 13, 2024 at 17:52

hello! Thank you!

In any case, I will wait for the response from the support team so as not to make changes that could cause problems in the future.

#423215 Copied

Rose Tyler

Support staff

November 14, 2024 at 09:28

Hello, LVRB Love’s Rebel,

Sorry for the delay in answering.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#423314 Copied

LVRB Love's Rebel

Participant

November 14, 2024 at 13:30

I attached username and password in the private area.

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Rose Tyler

Support staff

November 14, 2024 at 13:48

Hello, LVRB Love’s Rebel,

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#423393 Copied

LVRB Love's Rebel

Participant

November 14, 2024 at 13:57

I have attached the FTP access key.

I made a personalized translation, I want that to be recovered.

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#423400 Copied

LVRB Love's Rebel

Participant

November 15, 2024 at 13:45

Now the whole site is not working properly!!!

Apart from the problem with the translations, from one moment to the next it does not work correctly.

The buy now button does not work, the site lags when you browse, if you add products to the cart it lags.

What are you doing with the theme? It’s getting worse every day and hinders my sales and user experience.

I need a solution to the problems now please! I lose sales because of all these mistakes!

Attach video.

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#423633 Copied

Jack Richardson

Support staff

November 15, 2024 at 16:53

Dear @LVRB Love’s Rebel,

We hope this message finds you well.

We kindly suggest addressing the issues you are encountering one at a time, as resolving all of them simultaneously may prove challenging. By tackling them individually, we can ensure a more efficient and thorough resolution.

Regarding the translation issue, we recommend reviewing the following response for guidance: https://www.8theme.com/topic/how-to-translate-the-proceed-to-checkout-button/#post-423674.

Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#423702 Copied

LVRB Love's Rebel

Participant

November 15, 2024 at 18:05

I need you to please solve the problem, not for me to do it. They ALREADY asked me for my access information to do it, I need you to fix it please

#423713 Copied

Jack Richardson

Support staff

November 16, 2024 at 14:20

Hello @LVRB Love’s Rebel
At this time the only available way to fix the translations on client’s web-sites is to make a rollback of WP version to 6.6.

We checked other forums and here is evidence that these issues have been raised not only on our forum but also in other plugin-related topics:

1. Showing all X results on category sites is not translated after update -> https://wordpress.org/support/topic/showing-all-x-results-on-category-sites-is-not-translated-after-update/
2. Known issues with WordPress 6.7 -> https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
3. Translations are no longer loading from the theme folder -> https://wordpress.org/support/topic/translations-are-no-longer-loading-from-the-theme-folder/#post-18132409

That means that the latest update of WordPress made such issues on too many web-sites and not only the ones used our theme.

Thank you for understanding our position and respecting our support rules !

Once you make a backup you can also check if the other issues are fixed. Because they could be also related to the update of WP v6.7.

Kind regards,
Jack Richardson
The 8theme’s team

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