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The website lost the Spanish translation

This topic has 9 replies, 3 voices, and was last updated 2 hours, 3 minutes ago ago by LVRB Love's Rebel

LVRB Love's Rebel

Participant

November 13, 2024 at 16:27

The overnight website appears in English now, translations were lost and there are elements out of frame.

No plugin has been updated that affects the translation and the translations had been worked on in the chiled theme accordingly.

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#423188 Copied Theme version: 9.4.4

8 Answers

LVRB Love's Rebel

Participant

November 13, 2024 at 16:34

I attach a screenshot of the translation from the child theme that is not reflected on the website as an example.

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LVRB Love's Rebel

Participant

November 13, 2024 at 16:36

There is also an option to update translations but I don’t know whether to update it. Attach image

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Raul Lazar

Participant

November 13, 2024 at 17:08

I’m having the same issue with the translation. I’m using Loco Translate.
I managed to fix it by copying the theme translation from languages/loco/themes to languages/themes.

#423205 Copied

LVRB Love's Rebel

Participant

November 13, 2024 at 17:52

hello! Thank you!

In any case, I will wait for the response from the support team so as not to make changes that could cause problems in the future.

#423215 Copied

Rose Tyler

Support staff

November 14, 2024 at 09:28

Hello, LVRB Love’s Rebel,

Sorry for the delay in answering.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#423314 Copied

LVRB Love's Rebel

Participant

November 14, 2024 at 13:30

I attached username and password in the private area.

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Rose Tyler

Support staff

November 14, 2024 at 13:48

Hello, LVRB Love’s Rebel,

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#423393 Copied

LVRB Love's Rebel

Participant

November 14, 2024 at 13:57

I have attached the FTP access key.

I made a personalized translation, I want that to be recovered.

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