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The Website were Crashed the Pages were Drafted Automatically

This topic has 4 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

Controln

Participant

June 21, 2024 at 04:56

The Website were Crashed the Pages were Drafted Automatically. In Media the Website Images were Deleted Automatically. Please reverse me the Yesterday Evening Backup.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#400733 Copied Theme version: 9.3.11

3 Answers

Rose Tyler

Support staff

June 21, 2024 at 07:43

Hello Controln,

We hope this message finds you well. We regret to hear about the issues you’ve encountered with your website.

We advise you to reach out to your hosting provider regarding this matter, as the issue appears to be unrelated to the theme itself and is unlikely to be caused solely by it. Should you have a developer managing your website, it may be beneficial to consult with them for further assistance.

Best Regards,
8Theme’s Team

#400763 Copied

Controln

Participant

June 21, 2024 at 07:47

No I have Already Reached the Hosting Provider but they Checked and say the hosting space are Safe please contact the theme support so only I have reached to you.

#400765 Copied

Andrew Mitchell

Support staff

June 21, 2024 at 10:37

Hello, Controln,

Thank you for reaching out to us. We apologize for the inconvenience you are experiencing with the admin panel access. We recommend disabling all third-party plugins to see if this resolves the issue.

Regarding the automatic deletion of content in the XStore theme, this typically occurs only during the process of removing demo data. Could you please confirm whether you have gone through this process?

It’s also possible that this issue could be related to an automatic restoration to certain checkpoints on your server.

We appreciate your cooperation and look forward to resolving these issues promptly.

Best Regards,
8Theme’s Team

Files is visible for topic creator and
support staff only.

#400785 Copied
Tagged: automated page deletion, deleted pages restoration, reliable woocommerce templates, website crash recovery, woocommerce website solutions, wordpress troubleshooting, wordpress woocommerce templates
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