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The whole layout broke on the backend after editing.

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Tony Rodriguez

Grace Chen

Participant

September 27, 2024 at 05:15

Hello there,

The whole layout broke on the backend after editing. The front end seems fine, except a grey box with logo text unexpectedly appears on the home page. See screenshot. Have you experienced this problem before? How do I fix it?

Thank you,
Grace

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#416024 Copied Theme version: 9.3.17

3 Answers

Tony Rodriguez

Support staff

September 27, 2024 at 08:09

Hello, @Grace Chen,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have uploaded an image in the private content area.

Best Regards,
8Theme’s Team

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for this information.

#416053 Copied

Grace Chen

Participant

September 27, 2024 at 21:29

Thank you very much! You are always very helpful.

I handed over this site to my client, and they are struggling with the loading speed of this website.

How much will it cost to optimize the website speed for them? Please let me know!

Thank you,
Grace

#416179 Copied

Tony Rodriguez

Support staff

September 28, 2024 at 05:04

Hello, @Grace Chen,

Thank you for your response.

The website speed optimization is out of scope our support standard services we provide. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

#416182 Copied
Tagged: backend editing, fix broken layout, layout issues, woocommerce backend problems, woocommerce templates, wordpress templates repair, wordpress troubleshooting
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