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The x-store theme does not display on the mobile version.

This topic has 2 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Tony Rodriguez

Błażej

Participant

July 29, 2024 at 11:33

I have a problem with the mobile version of the store. If anyone visits the website for the first time, the xstore theme does not work. Only turning the “Desktop version” option on and off on your phone causes the theme to appear. Checked from different IPs and from different phones. Please help. I checked on PC by turning on the “Developer version” in the browser and setting the mobile appearance and the problem is also noticeable

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#407554 Copied Theme version: 9.3.16

1 Answer

Tony Rodriguez

Support staff

July 29, 2024 at 12:01

Hello, @Błażej,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps.

Best Regards,
The 8Theme Team

#407566 Copied
Tagged: ecommerce mobile compatibility, fix wordpress theme errors, mobile display problems, responsive woocommerce themes, wordpress woocommerce templates, x-store theme issues
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