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The XStore mailing plugin does not work correctly when placing an order in the online store.

This topic has 2 replies, 2 voices, and was last updated 6 months, 2 weeks ago ago by Luca Rossi

Signum

Participant

May 4, 2024 at 10:53

When an order is placed, XStore does not send emails, however, if I disable the option to send emails through XStore, the emails go out through Woocommerce without problem.

#393972 Copied Theme version: 9.3.8

1 Answer

Luca Rossi

Support staff

May 6, 2024 at 06:38

Hi @Signum,

We’ve sent a test mail it’s still working fine: https://prnt.sc/gDQcUEwsfpaO

To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Thank you for your patience and cooperation.

If it doesn’t help, could you please tell us how can we make a test order? We couldn’t see any add-to-cart button on single product page.

Best Regards,
8Theme’s Team

#394070 Copied
Tagged: fix plugin error, online store order issue, woocommerce wordpress templates, wordpress e-commerce solutions, xstore mailing plugin
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