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The XStore theme does not work with Elementor

This topic has 19 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

  • Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 11, 2023 at 19:55

    Dear Rose
    Currently the XStore theme does not work with Elementor. It usually does, but something is different now.
    We tried switching to the theme Twenty Twenty-Three and that got Elementor up and running again.
    Can you help getting XStore up and running with Elementor again?

    Please, contact administrator
    for this information.
    #356411 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0
    18 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 12, 2023 at 06:12

    Hello, @AnimalShop,

    We recommend disabling any third-party plugins (including caching plugins) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of your browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Please also try to read and follow the instructions provided by the Elementor Documentation here: https://elementor.com/help/cant-edit-with-elementor/

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #356426 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 09:14

    this has been tested the problem is still there we have given you access to our site

    Please contact administrator
    for this information.
    #356454 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 12, 2023 at 09:46

    Hello @AnimalShop,

    Thank you for your response. Upon further review, we have noticed that third-party plugins are still active on your site. We kindly request that you deactivate all third-party plugins and grant us permission to debug your site, which includes deactivating all third-party plugins and any on-site customizations.

    We look forward to your cooperation.

    Best regards,
    8Theme’s Team

    #356460 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 09:48

    what are the third party plugins

    Please contact administrator
    for this information.
    #356461 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:03

    Hello @AnimalShop,

    Please go to WooCommerce > Status > Logs > today (check screenshot in the Private Content area). It shows that there is error, and it comes from custom code in your child theme. Please check and fix it first. Sorry, but we are not responsible for custom coding.
    After that check if the Home page can be edited. Let us know the results.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #356466 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 10:18

    Please go to WooCommerce > Status > Logs > today (check screenshot in Private Content area). It shows that there are errors and it comes from custom code in your child theme. and what is my child’s name so I guess I can disable it I have otherwise disabled all plugins and it didn’t help

    Please contact administrator
    for this information.
    #356468 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:35

    Hello, @AnimalShop,

    You can find all themes in Dashboard > Appearance > Themes, and via FTP in wp-content/themes folder.
    functions.php file of your child theme contains custom code, if you are not a programmer, then contact a person who customized this file for you.

    Best regards,
    8Theme’s Team

    #356469 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 10:42

    there are only themes, they are yours
    this is the one XStoreVersion: 9.1.4
    By 8themeand this the other XStore ChildVersion: 1.0
    By 8theme

    Please contact administrator
    for this information.
    #356472 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:46

    Hello, @AnimalShop,

    XStore child theme is activated on your site. This theme contacts your custom code in functions.php file https://prnt.sc/vOFHFxNFc20T . You can download our child theme https://prnt.sc/cCuOIlxImLzq from this page https://www.8theme.com/downloads and compare 2 files.

    You need to contact a person who edited the functions.php file of xstore-child theme for you and ask him for assistance in solving this – https://prnt.sc/vOFHFxNFc20T

    We hope it is clear now.

    Best regards,
    8Theme’s Team

    #356474 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 10:49

    no one has customized anything

    Please contact administrator
    for this information.
    #356475 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2023 at 10:52

    Hello, @AnimalShop,

    Sorry, but it is not true. Please compare 2 files as we asked you to do – https://text-compare.com/

    Provide FTP access, we will check what can be done to help you from our side.

    Best regards,
    8Theme’s Team

    #356476 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 10:52

    what kind of one am I going to get from you, what is it called??

    Please contact administrator
    for this information.
    #356477 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 11:41

    how do I give you ftp access I have sent a login

    Please contact administrator
    for this information.
    #356478 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 12, 2023 at 12:02

    ftp should be here

    Please contact administrator
    for this information.
    #356479 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2023 at 08:35

    I have give you ftp access

    Please contact administrator
    for this information.
    #356537 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 13, 2023 at 15:24

    Hello @AnimalShop,

    We have added several checks to prevent such errors (caused by custom changes in the child theme on your website).
    We replaced your

        if ( is_admin() ) {
        return $needs_shipping;
    }

    with

        if ( is_admin() || ! function_exists( 'WC' ) || ! property_exists( WC(), 'cart' ) || ! is_object( WC()->cart ) || ! method_exists( WC()->cart, 'get_cart' ) ) {
        return $needs_shipping;
    }

    => https://prnt.sc/reBXISBMjJmk
    We tested and the editor works ok now → https://prnt.sc/b7l3yh-6lL2n
    So now you can check if the editor works for you.

    Best regards,
    8Theme’s Team

    #356562 Copied
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    May 13, 2023 at 17:10

    Hello Rose
    Many thanks again for your help 🙂
    Rene

    Please contact administrator
    for this information.
    #356568 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 14, 2023 at 08:54

    Hello, @AnimalShop,

    You’re welcome!

    Best regards,
    8Theme’s Team

    #356589 Copied

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The issue related to '‘The XStore theme does not work with Elementor’' has been successfully resolved, and the topic is now closed for further responses

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