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Theme acting VERY Glitchy and deleting products randomly etc

This topic has 7 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

MRobinson2872

Participant

March 15, 2024 at 18:50

Products are randonly disappearing after editing them as if they never existed. Now when I log in as my Super admin acct and go to the my account dashboard, it shows me logged in as another vendor acct and shows me all of their products.

I had a seller that has no admin access try to login and they used their seller acct info to login but in the my account dashboard it logged them in as MY regular admin account and gave her access to ADMIN menus and certain functions but not others.

What a complete nightmare and mess this theme is creating for me right now!

Need help asap as I cant have sellers or customers able to login and have admin access.

I have put site into maintenance mode but it won’t keep them out if they are getting logged in as the admin!

Please, contact administrator
for this information.

#387150 Copied Theme version: 9.2.9

6 Answers

Tony Rodriguez

Support staff

March 16, 2024 at 07:07

Hello, @MRobinson2872,

1/ Could you please check how it works with default WordPress themes like (Storefront) under WP-dashboard > Appearance > Themes, to understand is it our theme issue or not? Let us know the result.

Looking forward to collaborating with you.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind regards,
The 8Theme Team

#387169 Copied

MRobinson2872

Participant

March 16, 2024 at 07:11

Earlier someone found that the theme was not registering correctly so they fixed that but that then seemed to cause a major issue that had user accts getting all mixed up, people were signing in using their logins but seeing someone else’s accounts and products.

We had to restore the site back to before the theme was “fixed” for registering and everything is back where it was, but I am concerned that with theme not showing registered that it will keep making products disappear randomly

#387172 Copied

MRobinson2872

Participant

March 16, 2024 at 07:12

I need the registration fixed again. I just took a backup so all good there.

#387173 Copied

MRobinson2872

Participant

March 16, 2024 at 07:15

See private content for videos showing issue after reigstration fix

Please contact administrator
for this information.

#387174 Copied

MRobinson2872

Participant

March 16, 2024 at 07:25

I think I fixed it. It looks like the purchase code they used was from over a year ago instead of using the renewed support key that I provided them. I will keep ticket up until I know for sure that the issue is resolved.

#387178 Copied

Rose Tyler

Support staff

March 17, 2024 at 08:31

Hello, MRobinson2872,

We apologize for the delay in our response as a result of the weekend.

Could you please clarify the specific assistance you require from us as the author of the theme?

Kind regards,
The 8Theme Team

#387224 Copied
Tagged: fix woocommerce theme glitches, product deletion issues, resolve woocommerce product deletion, theme glitches, woocommerce theme troubleshooting, wordpress ecommerce problems, wordpress woocommerce templates
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