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Theme Activation Causes White Screen - by jgabrio

This topic has 7 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

jgabrio

Participant

March 7, 2015 at 21:15

I just purchased the theme this morning. I had a version of WordPress 4.1.1 installed with Woocommerce installed along with several other plugins. I installed the theme and activated it. Upon activation, it caused the backend and fronted to go white. Nothing shows up.

So, I created a new subdirectory and installed a fresh version of WordPress, no plugins installed. Uploaded the theme and hit activate. Same thing happens. There is something going on when you activate the theme. I noticed it was updated today, March 7th, 2015. I’m wondering if something got corrupted?

Help please.

#48172 Copied

6 Answers

Eva Kemp

Support staff

March 8, 2015 at 21:26

Hello,

Please check at your host what php version is used on a server. It shouldn’t be less than 5.3 version. If it’s 5.2 ask your host to update it. Also memory_limit value shouldn’t be low.

Thank you.
Regards,
Eva Kemp.

#48219 Copied

jgabrio

Participant

March 9, 2015 at 17:26

PHP Version: 5.4.24 WordPress version 4.1.1. When I activated the theme it all went blank.

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tuningpolo

Participant

March 9, 2015 at 20:46

Hi.

i bought a theme today. but i get a white display after installation. i have tried install under ftp and wordpress.

wordpress 4.1
php 5.5

what should i do?

#48333 Copied Theme version: 1.3 WooCommerce version: 4.1

Eva Kemp

Support staff

March 10, 2015 at 15:17

Hello,

Please provide us with FTP and wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

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jgabrio

Participant

March 11, 2015 at 21:17

Please see the information below.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

March 12, 2015 at 12:23

Hello,

Please check php information:
http://phelpsgamecalls.com/archeryinvasion/info.php

You’re using 5.2 php version.
Please ask your host to change it to 5.3 at least.

Thank you.
Regards,
Eva Kemp.

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Tagged: best selling, persuasive, seo friendly, theme activation, white screen, woocommerce themes
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