Theme and core plugin doesnt update from WordPress

Hello, Kulimary,

Thank you for reaching out to us.

We kindly invite you to review our theme documentation at the following link, which addresses the issue you mentioned: https://www.8theme.com/documentation/xstore/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello, Kulimary,

We appreciate your prompt response.

Please download theme’s .zip file https://www.8theme.com/documentation/xstore/theme-installation/theme-package/ , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive (The Core plugin file is typically included in the full theme package available on ThemeForest. Please ensure that you have downloaded the complete package from your ThemeForest account and then watch this video: https://fex.net/s/fexofsb )
Go to Dashboard > Plugins > Add new > Upload plugin > Choose downloaded plugin > Install now > click on “Replace current with uploaded”.
Then, clear all caches and check the result of updates.

Best Regards,
8Theme’s Team

Hello,

Thank you for your message and for sharing the update.

We’re glad to hear that you were able to identify the issue and resolve it by enabling cURL on your hosting environment. It’s great to know that everything is now working correctly.

Should you need any further assistance in the future, please don’t hesitate to reach out.

Best Regards,
8Theme’s Team