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Theme and Core update problems – again

This topic has 6 replies, 2 voices, and was last updated 6 years ago ago by Olga Barlow

TheOne

Participant

October 30, 2018 at 16:39

Hello,

I’m writting to you becouse yet again i have problems with updates.

The site in mention is in private content (with access)

I could updated all other plugins except xStore Core. This is the error i got:
“update cannot be installed because we will be unable to copy some files”

I deleted xStore Core, and went on your download page, downloaded version 1.1.6 and installed it. The plugin version is now up to date.

Then i tried to update the theme. I got the same error:
“update cannot be installed because we will be unable to copy some files”

I deactivated the theme and input the purchase code again. I even deactivated all the plugins (except xStore) and even that didn’t work.

I contacted my webhosting company. They looked at permissions and everything was ok. They even reset the values. Let me mention that all of the xstore themes that i have (4 of them) are all working at the same hosting company.

Now i’m getting a different error:
http://shrani.si/f/1D/X7/48JYySPQ/112.png

Please help,

Please, contact administrator
for this information.

#202009 Copied

5 Answers

Olga Barlow

Support staff

October 30, 2018 at 19:21

Hello,

We can’t check because we can’t login http://prntscr.com/lcd4u1
Please, disable this verification for some time to allow us to login and fix the problem.

Regards

#202019 Copied

TheOne

Participant

October 31, 2018 at 12:24

Hello,

I didn’t notice. Verification disabled.

#202061 Copied

Olga Barlow

Support staff

October 31, 2018 at 18:57

Hello,

We face the following error while trying to update theme http://prntscr.com/lcsnu9
Check if you have enough disk space to download the archive and extract it because such issue appears as a rule if the full archive can’t be uploaded during the update.

Regards

#202089 Copied

TheOne

Participant

October 31, 2018 at 23:04

Hello,

From my webhosting company:

“answer them the following:

that you have a free space of over 4 GB, and that you have the capacity and capabilities
for the smooth running of the template (screenshots bellow) and as you have already mentioned them that all other updates (plug-ins) work smoothly.

What I found on the internet yesterday – the reason for this error are the errors on
ZIP files or also very low hosting capabilities which we can exclude.”

http://shrani.si/f/34/pF/1X8FDpnn/screenshot2018-10-31-das.png
http://shrani.si/f/2d/ug/1JImO7H/screenshot2018-10-31-nad.png

What now ?

#202100 Copied

Olga Barlow

Support staff

November 1, 2018 at 12:41

Hello,

Now we get the following error that you reported first http://prntscr.com/ld2vtq
Try to contact your hosting provider and ask them to check the file permissions for these files.

Regards

#202141 Copied
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