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Theme broken on website, not picking up Elementor, etc.

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

  • Avatar: TonyM
    TonyM
    Participant
    November 12, 2024 at 15:27

    Hi, theme no longer working. I have done all of the usual troubleshooting of turning the plugins off and activating them one by one, but it is not picking up the code files for Elementor (possibly others). When I change to a default WP theme, all is working. Everything has been updated to the latest versions, XStore Core plugin is active, etc. I am providing temp login details.

    Please, contact administrator
    for this information.
    #422971 Copied Theme version: 9.4.4
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 12, 2024 at 15:44

    Hello, TonyM,

    We have re-selected the Shop page in WooCommerce by navigating to **Settings > Products** and have cleared the cache on our end. Kindly clear your cache as well and review the results.

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #422979 Copied
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