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Theme Bug error 502 keep shows and found outdated code

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

  • Avatar: Weini
    Weini
    Participant
    November 17, 2023 at 09:56

    there is outdated code that cause the site to load slow and the 502 error will always load. currently my developer help me to hide it. Please let me know where is the outdated code located so we can remove it. Please refer the link screenshot. Thanks.

    Please, contact administrator
    for this information.
    #374005 Copied Theme version: .9.2.3.0.0.1 WooCommerce version: 8.2.1
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2023 at 15:27

    Hello, Weini,

    Thank you for reaching out to us with your concern.

    1/ Please provide URL of page, temporary wp-admin, and FTP access, so we can take a closer look at the situation on your site.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    2/ Please read about the 502 error in this article – https://elementor.com/help/502-error-when-i-try-to-edit-with-elementor/#:~:text=If%20you%20get%20a%20502,the%20Elementor%20editor%20loader%20method

    Best Regards,
    8Theme’s Team

    #374039 Copied

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