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Theme Builder – Single Product Page Widgets Problems

This topic has 5 replies, 4 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

Tugba

Participant

September 10, 2024 at 10:46

I have selected a template from your library for ‘single product page’. However, the widgets in the template only appear as a grey box. What can I do?

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#413824 Copied Theme version: 9.4.1

4 Answers

Rose Tyler

Support staff

September 10, 2024 at 12:40

Hello, Tugba,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#413837 Copied

Tugba

Participant

September 10, 2024 at 15:47

I’m forwarding the information

Please contact administrator
for this information.

#413883 Copied

Jack Richardson

Support staff

September 11, 2024 at 08:45

Dear @Tugba,

I hope this message finds you well.

I would like to inform you that the grey placeholders you are observing in the builder editor appear only for certain widgets. These placeholders indicate widgets that are not available for the product currently displayed in the editor. For instance, if a product does not support the ‘Add to Cart’ function due to no price set for the product, the corresponding widget will appear in a grey area within the editor. This allows for the possibility to edit this widget for other products where it can be functional.

Please note that this behavior is predefined by Elementor, and it is a standard feature within the system. There is no cause for concern when you see these grey areas.

Should you require further assistance or have any more questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
8Theme’s Team

#413917 Copied

Andrew Mitchell

Support staff

September 11, 2024 at 10:13

Dear Tugba,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#413939 Copied
Tagged: product page widgets issues, single product page widgets, theme builder issues, woocommerce page builder problems, woocommerce widgets troubleshooting, wordpress theme solutions, wordpress woocommerce templates
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Theme Builder – Single Product Page Widgets Problems

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