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Theme Builders aren’t loading on website when live

This topic has 9 replies, 3 voices, and was last updated 9 months, 1 weeks ago ago by Andrew Mitchell

spiceretail

Participant

March 14, 2024 at 10:23

the widgets/themes builders eg. headers – aren’t loading when live – elementor elements are loading great, just xstore elements

Please, contact administrator
for this information.

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support staff only.

#386899 Copied Theme version: 9.2.9

8 Answers

spiceretail

Participant

March 14, 2024 at 10:25

This is how the site looks from the backend

Files is visible for topic creator and
support staff only.

#386900 Copied

Rose Tyler

Support staff

March 14, 2024 at 10:31

Hello, Spiceretail,

Thank you for contacting us and for using XStore.

Could you please provide us with further details or steps to replicate the issue you are encountering? At first glance, everything appears to be functioning correctly.

Best regards,
The 8Theme Team

#386901 Copied

spiceretail

Participant

March 14, 2024 at 10:36

If you look at the first screenshot, this is from a pc where we are not logged in to wordpress – the elements that have loaded are from elementor.

The second screenshot is from a pc logged into wordpress – you can see the elements that are missing are xstore ones eg. advanced headline

Files is visible for topic creator and
support staff only.

#386902 Copied

spiceretail

Participant

March 14, 2024 at 10:45

So basically, is when a member of the public looks at the website, no element is loading

#386903 Copied

Rose Tyler

Support staff

March 14, 2024 at 11:04

Hello, Spiceretail,

We appreciate your prompt response.

Upon further investigation, we have identified an issue originating from the Speed Optimizer plugin, as evidenced by the following screenshot: https://prnt.sc/p5wvpI64bm66
To mitigate the problem, we have temporarily disabled the plugin, which resulted in the restoration of normal functionality. Consequently, we kindly suggest reaching out to the plugin’s support team for a resolution to the error encountered.

Best regards,
The 8Theme Team

#386905 Copied

spiceretail

Participant

March 14, 2024 at 11:06

Oh fantastic!!
Thanks a million for that!!
Ill definitely will be removing the plugin at this stage!
Have a great day!!

#386906 Copied

Rose Tyler

Support staff

March 14, 2024 at 11:07

Hello, Spiceretail,

You’re welcome!

Best regards,
The 8Theme Team

#386909 Copied

Andrew Mitchell

Support staff

March 14, 2024 at 11:07

Dear spiceretail,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#386910 Copied
Tagged: fix woocommerce live issues, resolve woocommerce theme builders, theme builders not loading, troubleshooting theme builders, woocommerce wordpress themes, wordpress live theme problems
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Theme Builders aren’t loading on website when live

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