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Theme Changes and Setting are Not Saving in XStore Theme

This topic has 4 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Jack Richardson

Vihaan

Participant

August 8, 2024 at 12:18

Hi Xstore Support Team,

I’m experiencing an issue with the Xstore theme where changes I make are not being saved. Specifically:

In the Back Mobile panel settings, any adjustments I make do not seem to be applied.
In the Fake Sale Popup section, I’ve added my country and city details, but when I close the window, it reverts to the default values.

Could youPlease do the necessary changes to my website to resolve these issues. Your assistance is greatly appreciated.

Details provided in the private content area.

Thank you!
Best regards,
Vihaan

Please, contact administrator
for this information.

#409510 Copied Theme version: 9.3.17

3 Answers

Rose Tyler

Support staff

August 8, 2024 at 14:18

Hello Vihaan,

Thank you for reaching out to us with your concerns regarding the XStore theme.

1/ We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://xstore.helpscoutdocs.com/article/167-xstore-mobile-panel.

Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

2/ Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#409545 Copied

Vihaan

Participant

August 9, 2024 at 08:40

Dear 8Theme Team,

Thank you for your response and support regarding the XStore mobile panel issue.

I followed your instructions and:

Removed and Re-Added Mobile Panel Elements: I successfully removed the current elements from the mobile panel, re-added them, and published the updates. I also cleared all cache after making these changes. Unfortunately, the issue persists.

What about Fake Sale Popup section issue?
Screen Recording link about Fake Sale Popup
https://new.zlshealth.com/wp-content/uploads/2024/08/Screen-Recording.mp4

FTP Access: I have added my FTP access details, including the host, username, password, port on private content area.

I would greatly appreciate it if you could investigate further using the provided FTP access. Please let me know if you require any additional information or steps from my end to help diagnose and resolve this problem.

Thanks again for your assistance.
Sincerely,

Please contact administrator
for this information.

#409625 Copied

Jack Richardson

Support staff

August 9, 2024 at 12:23

Hello @Vihaan,

Settings of Fake Sale Popup saved now. Please check.

Found that issue was caused by saving emoji. Save your locations without emoji, for example https://prnt.sc/IQogaQrdJNsZ
Also, contact your hosting provider and ask they to fix the DB field’s collation type that didn’t support all emoji. Probably it set to utf8_general_ci.
Solution: Change the field collation type to utf8mb4_general_ci to support longer-byte emoji.

Here you can find description of the same issue https://support.advancedcustomfields.com/forums/topic/emoji-removed-from-custom-fields/

Kind Regards,
Jack Richardson
The 8theme’s team

#409656 Copied
Tagged: fix xstore saving errors, resolve woocommerce themes issues, theme setting not saving, troubleshoot xstore theme, woocommerce xstore not saving, wordpress woocommerce problems, xstore theme issues
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