Return to previous page

Theme cookie plugin not working correctly

This topic has 5 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

kerohammocks

Participant

June 15, 2023 at 06:31

Hi,

I have used theme’s inbuild cookie notice plugin. I have noticed noticed that cookie notice keeps popping up all he time with my mobile phone, even after i have accepted terms. It pops back like after i have looked/loaded 3-4 pages.

I took it off from theme, but it STILL comes with mobile phone. With desktop i did not notice it behaviour.

Joni

#359432 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

4 Answers

Tony Rodriguez

Support staff

June 15, 2023 at 07:15

Hello, @kerohammocks,

Please try to disable the cache plugin and check how it works then.
In order to prevent the notice popup from being cached, please add the following cookies to your cache plugin settings > Reject Cookies:

etheme_cookies

For example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

Kind Regards,
8theme team

#359436 Copied

kerohammocks

Participant

June 15, 2023 at 07:40

Hi,

I have disabled the theme cookie plugin.

Sorry i don’t understand what you mean by adding etheme_cookies text to cache plugin settings. Are you meaning theme cache plugin settings? What field do you want we to add it?

Like i said theme notice keeps coming even i am using Chrome Incognito page.

Joni

#359441 Copied

kerohammocks

Participant

June 15, 2023 at 08:20

Hi,

I disabled my cache plugin. It solved problem. BUT i need to use this plugin, it cannot be disabled. There is no place on plugin to to add text you said.

Joni

#359446 Copied

Tony Rodriguez

Support staff

June 15, 2023 at 09:41

Hello @kerohammocks,

We from 8Theme’s Team would like to inquire about the cache plugin you are using.

Additionally, In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#359451 Copied
Tagged: cookie, error, plugin, theme, woocommerce, wordpress
Viewing 5 results - 1 through 5 (of 5 total)