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Theme crashd too - by Patrick Lecouffe - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 10 years, 2 months ago ago by Robert Hall

Patrick Lecouffe

Participant

September 15, 2014 at 11:47

Hello,
Various thing don’t work fine, so this morning I decided to reinstall from scratch.
First of all, in your doc that I follow line by line, you tell that it’s better to install WooCommerce before theme installation, but this notice is given AFTER Legenda install installation.
The sentence “…You should install WooCommerce plugin before theme installation:” is given after theme installation by FTP instructions.

Second thing, impossible to install Sceets Chat. Not important I suppose so I continue, with menu configutation and test product creation.

After logout, I go to the website, I put the product in the cart and I try to checkout but : Nothing in my cart.

It’s what I found on the website before I decides to start from scratch.

Another issue I got a few days before : Impossible to create a new account and when we are customer, nothing to obtain a creation account page.

Regards

#15508 Copied

7 Answers

Eva Kemp

Support staff

September 15, 2014 at 12:32

Hello,

Sorry for inconveniences. We’ll take this into our account.

Please provide us with FTP and wp-admin panel credentials to check other issues.

Regards,
Eva Kemp.

#15525 Copied

Patrick Lecouffe

Participant

September 15, 2014 at 12:56

Regards

Please, contact administrator
for this information.

#15528 Copied

Eva Kemp

Support staff

September 15, 2014 at 21:18

Hello,

1. The reason you couldn’t install Screets Chat plugin is you had its folder in wp-content/plugins directory. I’ve removed it and then installed Screets Chat plugin successfully.
2. I’ve added a product to the cart successfully and it’s shown in there when go to the Cart page or Checkout.
3. To be able to create a new account you need have Register page. How to create it please read in our documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/registration_page

Regards,
Eva Kemp.

#15610 Copied

Patrick Lecouffe

Participant

September 17, 2014 at 14:06

Hello,
I’m sorry but when I’m not logged in, when I put the product in the cart and when after I want to see the cart content, there is nothing.
No problem when logged in but only when not logged in.
Regards

#15884 Copied

Robert Hall

Support staff

September 17, 2014 at 14:11

Hello,

We’re very sorry.
There is a bug with new Woocommerce version and our theme. We’re working on the solution currently. The issue will be fixed as soon as possible.

Please take our apologies for inconveniences and all troubles you had to experience.

Regards,
Robert Hall.

#15886 Copied

csmwebdesign

Participant

September 17, 2014 at 19:40

As mentioned on another thread I am also experiencing the same problems here with the cart not showing any items as being added.

#15943 Copied

Robert Hall

Support staff

September 18, 2014 at 06:25

Hello csmwebdesign,

Sorry, but there is a bug with new Woocommerce version and our theme.
The issue will be fixed as soon as possible.

Regards,
Robert Hall.

#15976 Copied
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