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Theme Crashed Help - by topimr - on WordPress WooCommerce support

This topic has 3 replies, 2 voices, and was last updated 6 years, 6 months ago ago by Olga Barlow

topimr

Participant

May 3, 2018 at 21:35

I use this theme all the time but one of my sites it all the sudden crashed with the white screen of death. If I activate another theme the site pops back up so I know it is the theme.

All I did is make a small text change to the home page and the footer static block.

Please help!!!!!!!

Please, contact administrator
for this information.

#192343 Copied

2 Answers

topimr

Participant

May 4, 2018 at 16:59

The site is working again but do you know what would cause that? The memory is increased already.

#192362 Copied

Olga Barlow

Support staff

May 7, 2018 at 11:41

Hello,

If you get white screen it means some fatal error appeared. To find out what error you need to enable WP debug.

We are glad to hear that your site works again. If you face this issue in future enable WP debug and let us know about the error that you see then we’ll be able to help you. And provide also FTP access to the site because we can do nothing if you have the fatal error and we don’t have FTP access to the site.

Regards

#192467 Copied
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