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Theme customization not loading works when main theme is activated

This topic has 8 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

mo

Participant

July 4, 2022 at 04:00

theme customization stuck in a loading

https://imgur.com/a/UndlKHw

#328211 Copied Theme version: 8.0.10

7 Answers

Rose Tyler

Support staff

July 4, 2022 at 07:01

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this doesn’t help, provide temporary wp-admin and FTP access.

Regards

#328225 Copied

mo

Participant

July 5, 2022 at 14:06

All Plugins have been disable but still have the same users problems

add our staging site info

Please contact administrator
for this information.

#328898 Copied

Rose Tyler

Support staff

July 5, 2022 at 14:12

https://prnt.sc/9y_3DgddV0Dg – please check permissions

Regards

#328901 Copied

mo

Participant

July 5, 2022 at 14:13

sorry i removed

#328903 Copied

Rose Tyler

Support staff

July 5, 2022 at 14:21

Hello,

Do not save Theme Options like a Draft https://prnt.sc/2yuFtxZhQB9q . Also, we would recommend you to update the theme and Core plugin. Do the update on staging site first and do not update the Core before the theme update
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

#328906 Copied

mo

Participant

July 5, 2022 at 14:28

what did you do to fix it. so i can do the same on the main site.

but also added the access

Please contact administrator
for this information.

#328908 Copied

Rose Tyler

Support staff

July 5, 2022 at 15:56

Follow next steps:
– go to Plugins > disable XStore Core plugin
– go to Appearance > Customize > https://prnt.sc/2yuFtxZhQB9q select Publish action and Publish, close settings
– go to Plugins > activate XStore Core plugin

Regards

#328928 Copied
Tagged: activated, customization, loading, theme, woocommerce, wordpress
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