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THEME DEMO WILL NOT SELECT DEMO I TRY TO INSTALL & revolution slider error

This topic has 29 replies, 6 voices, and was last updated 9 years, 7 months ago ago by Robert Hall

undergroundstudios

Participant

March 24, 2015 at 12:40

Hi, I have installed the Theme into my FTP & Watched your video tutorial side by side. I have now imported the Demo Content while watching your video. All of this was successfully achieved.

Now i can see many Demo Sites which you simply click install on and they change your theme. When i click install it does not do anything at all just loads then refreshes and same theme “Basic” is still there.

Also on the basic theme for Royal the message Revolution Slider Error: Slider with alias home2 not found.

Please, contact administrator
for this information.

#51968 Copied Theme version: ROYAL

28 Answers

Robert Hall

Support staff

March 24, 2015 at 12:43

Hello,

Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#51970 Copied

ilnegozio

Participant

March 24, 2015 at 12:49

Hi underground studios, I wanna share you something related to your problem.

Have you tried following the Documentation? can be found here only under OUR SUPPORT>Documentation.

This is STEP 6 saying:
“6. Demo Data Installation
The next step gives the opportunity to install automatically demo content.

Firstly go to Theme Options > Import/Export, press Install base demo content button to install products, categories, posts, projects, some pages. Only after that you’ll be able to install other theme versions correctly!”

Hope that helps! If not they will help you.
ChEers!

#51976 Copied

undergroundstudios

Participant

March 24, 2015 at 13:23

Hi I have provided the information for Log in and will now give you FTP. Yes i have installd Base content and it installed but does not let me install demo chosen

Please, contact administrator
for this information.

#51984 Copied

undergroundstudios

Participant

March 24, 2015 at 13:37

Really need to get stated on this website, needs to be complete by tonight lol :(, Do you know how long? i have followed video imported the data installed it selected demo i want to choose but it does not work. All Plugins installed and the revolution slider error appears on the basic theme of Royal

Please, contact administrator
for this information.

#51989 Copied

Robert Hall

Support staff

March 24, 2015 at 14:27

Hello,

Very likely that you use low php version on a server.
Please ask your host to increase php version to at least 5.3 and check allow_url_fopen option, must be enabled. Ask your hosting for that.
Also you need to increase the values of upload_max_filesize and post_max_size.

Regards,
Robert Hall.

#51999 Copied

undergroundstudios

Participant

March 24, 2015 at 14:46

Hi

Did you manage to log in and check this out? I will contact my Hosting ASAP and get this changed. What about the resolution Slider Issue for the Theme that is loading/?

#52014 Copied

Robert Hall

Support staff

March 24, 2015 at 14:52

First you need to check your PHP version and all the values which I wrote above. Very likely that your hosting blocked the ability to check the version of PHP.

Regards,
Robert Hall.

#52020 Copied

undergroundstudios

Participant

March 24, 2015 at 15:14

Hosting Provider has replied

Version is 5.3 already.

allow_url_fopen is disabled for security, libcurl is recommended instead of this. Can this be used?

#52036 Copied

Robert Hall

Support staff

March 24, 2015 at 15:17

Sorry, but for our theme “allow_url_fopen” function needs to be enabled.

Regards,
Robert Hall.

#52038 Copied

undergroundstudios

Participant

March 24, 2015 at 15:58

What about the Slider Issue

#52052 Copied

Eva Kemp

Support staff

March 24, 2015 at 16:18

Hello,

I’ve imported slider.
Please check it now.

Regards,
Eva Kemp.

#52061 Copied

undergroundstudios

Participant

March 24, 2015 at 16:56

Is there no other way to use a demo theme or demo content? allow_url_fopen” we cant enable due to security but we can use libcurl would that work

#52071 Copied

undergroundstudios

Participant

March 24, 2015 at 18:01

Thanks for fixing slider issue, my hosting has told me to forward this to you

As per the documentation all of this meets their requirements..

– To use Royal, you must be running WordPress 3.9 or higher and PHP 5.3 or higher;
– To avoid problems with demo content import you must be sure that file_get_contents() function is enabled in the server configuration;
– Recommended memory_limit is no less than 64M;

– Upload_max_filesize should be no less than 20M

Why can we not upload Demo Content, everything meets your requirments as requested on the documentation and this is why we purchased.

Please log in and check possible other issue,

#52092 Copied

Eva Kemp

Support staff

March 24, 2015 at 19:45

Hello,

As I see demo data is imported (blog posts, portfolio projects, Blog, Contact, Portfolio pages).
Are you unable to install a template variant in Theme Options > Import/Export?

Regards,
Eva Kemp.

#52104 Copied

undergroundstudios

Participant

March 24, 2015 at 22:13

Hi

I want to select one of your Templates like “Simple Page” One Page or Landing page when i click install nothing happens. I have provided FTP info and log in information please check. I have tried to change the “Theme” to somthing like your “Retail” or another store style you have loads in the “Theme Options section” but when i click install nothing happens

#52126 Copied

undergroundstudios

Participant

March 25, 2015 at 00:27

Hi

I would like to select one of the Demo COntent Themes like the landing page or simple page you have many choices but when i click the theme and install it just refreshes the page and scrollls to the top But in the video it does the same but then says succesfully installed.

Please can you log into my account it has been quite a long time now and after me beeing told it was becuase of the URL Open situation your documentation stated the requirements which my hosting company confirmed i have.

Please can you log in using the information.

I really apreciate the time and your help but think it will be faster for you to log in and view the issue when you try it. I have explained to you what my hosting company have said i have and done have and also have told me i 100% meet your document requirements

#52143 Copied

Eva Kemp

Support staff

March 25, 2015 at 10:47

Hello,

You can try to install the templates manually.
We’ve sent an email to your email address. Please check it.

Regards,
Eva Kemp.

#52201 Copied

undergroundstudios

Participant

March 25, 2015 at 12:57

Hi This did not work? I Imported what you said the XML File which was succesfull but how do i then select the theme please help ?

#52238 Copied

undergroundstudios

Participant

March 25, 2015 at 13:04

Hi I have done the following

You need import .xml file in Tools > Import > WordPress in your wp-admin panel.
Also import slider with .zip file in Revolution slider > Import Slider button.

Then it says

Assign post to user i selected Acesadmin then submit and tick the box for download it then said

ALL DONE. HAVE FUN

when i go to pages or view theme it is exactly the same as before.

IO would like to use the other way as well which uploads them all and i can see them then select please get this working this is why i purchased your theme so i can easily change

#52244 Copied

Eva Kemp

Support staff

March 25, 2015 at 13:07

Hello,

Please specify what template you’d like to use and we’ll help you to install it.

Thank you.
Regards,
Eva Kemp.

#52246 Copied

undergroundstudios

Participant

March 26, 2015 at 00:11

Hi It would be great if you could just simply install the “Creative Templete” But i also want to know exaxctly how to do it if you can create some images or step to step guide. Also can you please reply why does the Theme options template selecter not work where i can just click install.

#52424 Copied

Eva Kemp

Support staff

March 26, 2015 at 10:48

Hello,

I’ve installed Creative template via Theme Options > Import/Export, selected template and clicked “Install” button. To have it the same as on our demo you need use 2nd or 3rd header type. I’ve selected the second header type in Theme Options > Headers.
Also I’ve set “Creative” page as your home page in Settings > Reading > “Front page:” and changed it in Appearance > Menus.

Please clear browser cache and check the site.

Thank you.
Regards,
Eva Kemp.

#52483 Copied

undergroundstudios

Participant

March 26, 2015 at 16:13

Hi But this is only importing the Home page, what if i want the ABout us page for that theme, contact us page for it etc?

Please reply

Thanks

#52595 Copied

Eva Kemp

Support staff

March 26, 2015 at 18:31

Hello,

You’ve already had “Contact us” and “Contact Page 2” pages.
We don’t have About Us page on our demo site. Other pages you can create using Visual Composer editor.

Regards,
Eva Kemp.

#52616 Copied

ohhayo

Participant

April 19, 2015 at 22:42

Hi, I have installed the Theme into my FTP & Watched your video tutorial side by side. I have now imported the Demo Content while watching your video. All of this was successfully achieved.

Now i can see many Demo Sites which you simply click install on and they change your theme. When i click install it does not do anything at all just loads then refreshes and same theme “Basic” is still there.

Also on the basic theme for Royal the message Revolution Slider Error: Slider with alias home2 not found.

#57940 Copied Theme version: royalstore WooCommerce version: 2.3.7

Stan Russell

Participant

April 20, 2015 at 08:16

Hello ohhayo,

please provide us with admin credentials for your site in private content.

Regards,
Stan Russell.

#57969 Copied

ohhayo

Participant

April 21, 2015 at 06:10

hello Stan Russell

please provide us with admin credentials for your site in private content.

ID? PASSWORD?

#58275 Copied Theme version: royalstore WooCommerce version: 2.3.7

Robert Hall

Support staff

April 21, 2015 at 07:24

Hello @ohhayo,

Yes, we need wp-admin credentials to look at your issue more deeply.

Regards,
Robert Hall.

#58281 Copied
Tagged: error, installation, revolution slider, theme demo, themes, woocommerce, wordpress
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