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Theme does not work on mobile - by ArthurAnn

This topic has 12 replies, 4 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

ArthurAnn

Participant

November 10, 2015 at 02:46

Hello,

I just have a slight emergency, totally held up, I know I have another ticket with this topic it is just almost 4 days old.

My website http://www.simplyorganicsalon.com, the theme is not functional on mobile, nothing is clickable.

I have WP admin and FTP credentials in the private box below.

Please help me get the theme to be clickable and function on mobile. It has to be something small or strange that you will see easily.

Thank you very much for the support,
Scott

Please, contact administrator
for this information.

#98553 Copied Theme version: Latest WooCommerce version: Latest

11 Answers

ArthurAnn

Participant

November 11, 2015 at 14:50

What is going on here?

Nobody is replying to any support ticket??

The original one is 5 days old.

Please help. Nothing is clickable on mobile. Droid turbo, updated everything, Firefox, the mobile site is nonfunctional. It’s like nothing is a link.

#98865 Copied

Robert Hall

Support staff

November 11, 2015 at 15:24

Hello,

Sorry for a delay.
We’ve checked your site with android, iOS systems and didn’t see the problem.
Please clarify on what devices your site was checked.

Regards,
Robert Hall.

#98870 Copied

ArthurAnn

Participant

November 11, 2015 at 15:29

Hi Robert thanks,

New Droid Turbo. When I go to the site it displays correctly but when I tap on any link, menu or button, nothing happens, I’m just clicking on the screen and nothing opens.

#98873 Copied

Robert Hall

Support staff

November 11, 2015 at 15:52

We can’t visit you site right now. When the loading finished got blank page.
Please check it.

Regards,
Robert Hall.

#98885 Copied

ArthurAnn

Participant

November 11, 2015 at 16:36

It’s up now. GoDaddy temporary server down.

Thanks,
Scott

#98898 Copied

ArthurAnn

Participant

November 11, 2015 at 16:43

Server is up but still not working on mobile.

#98900 Copied

Robert Hall

Support staff

November 11, 2015 at 16:56

It’s weird, because your site is working perfectly with our devices, we’ve checked many times.

Please try to check issue with some other devices.

Regards,
Robert Hall.

#98907 Copied

ArthurAnn

Participant

November 11, 2015 at 22:10

Yes that is more than weird, it’s driving me crazy, and I can’t check my website development on mobile.

It does work on my girlfriend’s iPhone 5, and my Dad’s Droid…

But on my brand new Droid Turbo nothing is clickable. This is the only website or theme ever to do that.

If you can think of anything I sure would appreciate it. I’m not sure what to do.

Scott

#98976 Copied

Olga Barlow

Support staff

November 12, 2015 at 14:35

Hello,

Very likely this is local problem on your phone. Could you check if our demo works fine on your phone and check also Royal or WooPress. If you use any additional extensions disable them, sometimes it could cause problem. Try to test theme in other browser. Does problem persist?

Regards

#99096 Copied

ArthurAnn

Participant

November 13, 2015 at 04:38

Hi thanks, yes it works on all computers, my girlfriend’s iPhone 5, and it works on my new Droid Turbo on Dolphin Browser.

Looks like just Firefox on my Droid Turbo that nothing is clickable. I guess it is just an app I have or something, but it is new, and I manage 30 websites, this is the first one that does that.

Just to double check, this is the code in my Child Theme functions.php- I can’t think of anything to check. It is driving me nuts though. It is the only website out of 1,000 that does this, and first time I’ve ever seen it, and I can’t make it perfect on mobile if I can’t click on anything. If you can think of anything please help. I just have the typical apps, nothing special, and phone should handle it all anyway.

<?php
add_action( ‘wp_enqueue_scripts’, ‘theme_enqueue_styles’ );
function theme_enqueue_styles() {
wp_enqueue_style( ‘parent-style’, get_template_directory_uri() . ‘/style.css’ );
}

#99216 Copied

Jack Richardson

Support staff

November 13, 2015 at 10:03

Hello,

The code in your child functions.php file is correct.
Unfortunately we can’t tell you the reason of this problem as we can’t replicate the issue from our side.

Please take our apologies.

Best regards,
Jack Richardson.

#99246 Copied
Tagged: best selling, mobile, responsive, theme, themes, woocommerce
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