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Theme does not work properly, not showing results after publishing

This topic has 5 replies, 3 voices, and was last updated 9 months, 2 weeks ago ago by Andrew Mitchell

Ilya

Participant

December 2, 2023 at 13:24

I recently imported theme demo to my website, first of all in admin panel the header look different than on published website, and any changes i make are not visible, like something is overwriting

live: https://snipboard.io/HibPzm.jpg

panel: https://snipboard.io/I8AULH.jpg

Need assistance

Please, contact administrator
for this information.

#375485 Copied Theme version: 9.2.5. WooCommerce version: 8.3.1.

4 Answers

Tony Rodriguez

Support staff

December 2, 2023 at 13:42

Hello, @Ilya,

Thank you for reaching out to us.

We are pleased to inform you that we have completed our evaluation of your website. Upon review, we can confirm that it is functioning correctly and that the display is consistent with what is shown in the Customizer and on the live site. For your reference, we have included screenshots below which illustrate this:

– https://ibb.co/nBcrqGT
– https://ibb.co/5101dcC
– https://ibb.co/kmrd71B

It appears that the issue you are experiencing may be related to cached data on your end. We kindly suggest that you clear your browser’s cache and revisit the website to see if the issue has been resolved.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#375486 Copied

Ilya

Participant

December 2, 2023 at 14:59

Thanks, I’ve tried to open on chrome and it works well there, but what’s wrong with the arrows though

https://snipboard.io/rLbZJD.jpg

#375490 Copied

Tony Rodriguez

Support staff

December 4, 2023 at 06:30

Hello, @Ilya,

We are pleased to hear that the solution has been effective for you too.

Regarding the icon issue you mentioned, it appears to be related to the absence of an active SSL certificate on your website. For your reference, please see the attached screenshot: https://ibb.co/VwcmWcs. We respectfully recommend that you contact your hosting provider to request the installation and activation of an SSL certificate on your site. Once this has been completed, please revisit the issue to see if it has been resolved.

Best regards,
The 8Theme Team

#375544 Copied

Andrew Mitchell

Support staff

February 6, 2024 at 12:45

Dear Ilya,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#382582 Copied
Tagged: fix woocommerce theme publishing issues, not showing results woocommerce theme, theme publishing error woocommerce, troubleshoot woocommerce wordpress templates, woocommerce theme not displaying content, woocommerce wordpress templates issues, woocommerce wordpress templates not working
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Theme does not work properly, not showing results after publishing

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