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Theme Error Overlay on shop that not is Normal

This topic has 11 replies, 2 voices, and was last updated 1 years ago ago by Alfi

Alfi

Participant

November 23, 2023 at 05:24

Hi can you guys check my site I have upgraded the shop and after that this in the picture happened and on Mac when I do screenshot it doesnt shows that what is the problem?

I have already my custom added css removed and tested but the problem was still even cache erase occouring!

I have also testet on several Macs
Tested on Version of Mac OS:
13.6.1
10.11
12.5

On some Macs it occurs and on some not!

On those it was not happening:
10.11
13.6.1

Please, contact administrator
for this information.

#374468 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

10 Answers

Alfi

Participant

November 23, 2023 at 05:28

You guys may changed something in core or somewhere because some things I had to new setup like the sale booster on shopping cart page there I needed to set the amount new.

Can it be that the Woocommerce Square payment plugin the Apple Pay and google pay buttons no longer showing did there was some big changes they block the plugin or something?

#374469 Copied

Rose Tyler

Support staff

November 23, 2023 at 09:31

Hello, Alfi,

Thank you for contacting us and for using XStore.

1/ Sorry, but your problem is unclear to us. Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ “Can it be that the Woocommerce Square payment plugin the Apple Pay and google pay buttons no longer showing did there was some big changes they block the plugin or something?” – Do you mean you are using a 3rd-party Woocommerce Square payment plugin that stopped shows Apple Pay and google pay buttons after theme update? On what exactly page their buttons should be shown? What theme version (number) was used before the update? Are buttons shown when not our theme is activated but the default eCommerce theme – Storefront?

Kind Regards,
8theme team

#374499 Copied

Alfi

Participant

November 24, 2023 at 06:00

That is the Plugin it was in the previous version I used: 9.1.13
There was at the checkout and at the product pages the Apple Pay and google pay buttons but after update to Store 9.2.4 they were gone and some setting was also not like it was before the update!

https://woo.com/de-de/products/square/?quid=45c1cf3aab1a8b8f0634776639c7c820

“Can it be that the Woocommerce Square payment plugin the Apple Pay and google pay buttons no longer showing did there was some big changes they block the plugin or something?” – I meant that the dev maybe who are did some big changes in the theme so that the plugin isn’t compatible anymore because bard the google ai say that is maybe the problem!

Please contact administrator
for this information.

#374593 Copied

Rose Tyler

Support staff

November 24, 2023 at 09:57

Hello, Alfi,

We appreciate your prompt response and videos.

1/ We’ve checked (in Chrome and Safari browsers) your Home page and other pages with products, as was shown in your videos, but the problem is not visible.
Could you please check from another device? Also, check maybe your browser should be updated and cache cleared.
Do you see this problem on our demo https://xstore.8theme.com/elementor2/spices/shop ?
Disable all 3red-party plugins on your site and check if the problem persists for you then.

2/ Please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

“and some setting was also not like it was before the update” – please describe in more detail.

Thank you for your cooperation.

Kind Regards,
8theme team

#374620 Copied

Alfi

Participant

November 25, 2023 at 01:05

The settings of sale booster for cart page was different then before the update before the update the setting of the value was 120 and after updating it was 350!

#374699 Copied

Alfi

Participant

November 25, 2023 at 01:06

any glue what is with the square payment problem?

#374700 Copied

Alfi

Participant

November 25, 2023 at 01:24

No there is it not: https://xstore.8theme.com/elementor2/spices/shop

in the mean time I have installed chrome and there was no problem may really just an missing update!

I try to update one of the Macs who has the problem and let you know!

#374702 Copied

Alfi

Participant

November 26, 2023 at 02:50

i have tested the problem was that the Macs wasn’t up to date but the square payment plugin problem is that it doesnt work is there any solution or shell I contact woocommerce or wordpress support for that problem? it isn’t anymore showing the payment buttons!! that is a very big problem for me!

#374767 Copied

Rose Tyler

Support staff

November 26, 2023 at 09:02

Hello, Alfi,

Thank you for your response.

Please test if payment buttons are shown when Storefront (default WooCommerce theme) is activated. For this go to Appearance > Themes > install and activate Storefront.

If the problem persists even with the storefront, you need to contact WooCommerce support.
If the problem is there with XStore only, provide FTP access, please.

Kind Regards,
8theme team

#374772 Copied

Alfi

Participant

November 27, 2023 at 07:25

the problem looks like the square plugin is the problem not the theme I used default theme and there was the same problem! thanks for your help have a Wonderfull day! 🙂

#374865 Copied
Tagged: best selling themes, fix woocommerce error, non-normal woocommerce themes, premium woocommerce themes, shop overlay error, theme error overlay, woocommerce themes
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Theme Error Overlay on shop that not is Normal

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