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Theme file editor not saving and product filter wedget disappearing on shop page

This topic has 8 replies, 2 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Combizopp

Participant

August 29, 2024 at 02:46

Hi,

The second license for a different website is not working properly.
The ‘filter by categorie’ constantly not work or disappearing after adding it in the wedget and setting ip up on the shop archive page.

Second and most importantly, the theme files cannot be updated from the ”theme file editor” saying ””’Scrape key check failed. Please try again.””’

Please kindly help. Thanks

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#412091 Copied Theme version: 9.3.18

7 Answers

Rose Tyler

Support staff

August 29, 2024 at 07:11

Hello Combizopp,

Thank you for reaching out to us with your concerns. We apologize for the inconvenience you are experiencing with the second license on your different website.

Regarding the issue with the ‘filter by category’ feature not functioning correctly or disappearing, we would like to investigate this further to provide you with a solution. Could you please provide us with more details about the issue, and record a video for us? This information will help us understand the problem better and assist you more efficiently.
Provide the URL of the page and temporary wp-admin access.

As for the difficulty in updating the theme files through the ‘theme file editor’, this is a WordPress editor, and the situation you face is independent of our theme. We would recommend you to contact WordPress support directly.
We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.
For FTP access, you require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Then connect your files via FTP using – https://filezilla-project.org/

Best Regards,
8Theme’s Team

#412104 Copied

Combizopp

Participant

August 29, 2024 at 10:58

I have sent the details to check please. Thanks

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Rose Tyler

Support staff

August 29, 2024 at 12:04

Hello Combizopp,

Please go to Appearance > Widgets > add desired widgets to the Shop sidebar area.

Best Regards,
8Theme’s Team

#412182 Copied

Combizopp

Participant

August 29, 2024 at 21:07

Sorry, I jnow where and how to add any widget. What I said is that it disappears as you can see in the screenshot. I literally add it and it does disappears after one day or two days

#412266 Copied

Rose Tyler

Support staff

August 30, 2024 at 06:03

Hello Combizopp,

We appreciate your prompt response.

We would like to inform you that widgets should not disappear without a specific reason. The settings you mentioned are derived from WordPress; therefore, we recommend contacting their support team for further assistance, as we do not see any issues originating from the theme that could have caused this problem.

Best Regards,
8Theme’s Team

#412281 Copied

Combizopp

Participant

September 13, 2024 at 10:12

How to reduce the single blog page from 100% to 80%

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for this information.

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#414224 Copied
Rose Tyler

Support staff

September 13, 2024 at 11:04
Hello, Combizopp,

Thank you for getting in touch with us.

This custom CSS code can be used to change single posts width:

@media (min-width: 1200px) { .single-post .container { width: 80%; } }

Warm Regards,
The 8Theme Team
#414235 Copied
Tagged: product filter widget disappearance, shop page glitches solution, theme file editor save issue, woocommerce shop page fix, woocommerce template troubleshoot, wordpress error fix
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