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Theme getting error like critical error..

This topic has 9 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Tony Rodriguez

Khubaib Khan

Participant

September 14, 2022 at 19:52

its showing some critical error in checkout section and also mobile responsive also getting error its not worked well

kindly resolve my issue

#334094 Copied Theme version: 8.3.3 WooCommerce version: 6.9.1

8 Answers

Khubaib Khan

Participant

September 15, 2022 at 02:14

can some one reply and resolve my issue?

#334103 Copied

Tony Rodriguez

Support staff

September 15, 2022 at 05:59

Hello, @Khubaib Khan,

Thanks for using our Theme and for contacting us.

1.. There is no error on the checkout page. it’s working fine. Here is the video proof for a better reference: https://streamable.com/bs01t7 please watch the video and then check back to your site after clearing the browser cache.

2.. Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

#334110 Copied

Khubaib Khan

Participant

September 15, 2022 at 16:03

Still No Mobile Responsive Not Work Well
Please Check and mobile responsive active please

Thank you

Please contact administrator
for this information.

#334221 Copied

Tony Rodriguez

Support staff

September 16, 2022 at 07:00

Hello, @Khubaib Khan,

There is a plugin AMP that causes the error. When I disable the plugin the issue resolve your site works just perfectly. I have checked the plugin settings but there is nothing to fix. There must be a third-party plugin which is a conflict with the AMP plugin and causes the critical error issue on mobile. I also checked that you are using the WP Rocket cache plugin on your site with the other cache plugins as well like the “Robin image optimizer” plugin would you please try to check the other third-party plugins by disabling them except the theme necessary plugins which come up with the theme package then check back to your site after clearing the browser cache. your issue will be resolved. Then activate the plugins one by one so that you will be able to know which plugins conflicts and causes the issue. Or you simply disable the AMP plugin and use your site without any issue. The choice is yours now.

Regards 8Themes Team.

#334248 Copied

Khubaib Khan

Participant

September 16, 2022 at 14:06

8theme AMP Plugin for XStore theme.

its plugin by your theme
its not third party plugin its provided by theme which is provided by your end

yes when its deactivate so its work well
if i am deactivate this plugin so any issue in theme or website ?

#334298 Copied

Tony Rodriguez

Support staff

September 17, 2022 at 06:01

Hello, @Khubaib Khan,

If you deactivate the plugin, it will not create any issue on your site, and AMP is related to mobile speed, so some times other third party plugins conflict with AMP and that generate unexpected issues like on your site.

So if your site is working fine now, then no need to use the AMP plugin, you can deactivate it simply and go ahead.

Regards 8Themes Team.

#334329 Copied

Khubaib Khan

Participant

September 18, 2022 at 21:13

Alright

Thanks for help

#334404 Copied

Tony Rodriguez

Support staff

September 19, 2022 at 05:48

Hello, @Khubaib Khan,

You’re Most Welcome!!
And thanks for your understanding.

Feel free to contact us anytime with a fresh new topic, if you will have any issues, I am always here to help you.

Thanks for contacting us.
Have a nice day. 🙂

Case Closed.
Regards 8Themes Team.

#334417 Copied
Tagged: critical error, solutions, templates, theme, woocommerce, wordpress
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