Theme header and footer issues after upgrade to version 9.2.5

Hello, @austin55,

Thank you for your response.

1/ We regret to inform you that we are currently experiencing difficulties accessing your website. For your reference, we have included a screenshot of the issue in the private content area.

To facilitate our assistance, we kindly request that you provide us with valid wp-admin login credentials. Additionally, we would appreciate it if you could temporarily disable any additional verification requirements for login purposes.

Your cooperation in this matter will enable us to provide you with the necessary support promptly.

Thank you for your attention to this request. We look forward to your prompt response.

2/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

3/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

4/ Please read our theme documentation: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

5/ If the issue still persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Best regards,
The 8Theme Team

Hello, @austin55,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and disabling temporary CDN or server cache) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team.

Hello, @austin55,

We appreciate your prompt response.

Kindly proceed with downgrading the PHP version to 8.0.

Best Regards,
The 8Theme Team.

Dear @austin55,

Can you please help us to contact your hosting provider about the permission(403 error) of /wp-content/uploads/xstore/kirki-styles.css CSS file?

Best regards,
The 8Theme Team

Dear Austin,

We hope this message finds you well.

We am reaching out to address a couple of queries you have regarding your website’s functionality.

1. Regarding the currency display in the footer area (bottom right), if you wish to remove or delete the dollar/Euro symbol, please follow these steps:

– Access your WordPress Dashboard.
– Navigate to “Appearance” and then select “Widgets”.
– Locate the “Menu” widget within the “Footer Copyrights Right” sidebar.
– Remove the widget to eliminate the currency display.

For your convenience, here is a screenshot illustrating the process: [https://prnt.sc/9ssjWSoWG0XD](https://prnt.sc/9ssjWSoWG0XD)

2. Concerning the AMP plugin and the Cookie consent popup, We understand you would like to integrate a shortcode into the index.php file for AMP. To assist you with this, please insert the following code into the functions.php file located in your child theme:

add_action('xstore_amp_after_footer', 'n2t_xstore_amp_after_footer');
function n2t_xstore_amp_after_footer(){
    echo do_shortcode('[your-shortcode]');
}

Replace [your-shortcode] with the actual shortcode you wish to use for the Cookie consent popup.

Please proceed with these adjustments and let us know the outcome. We are here to provide any further assistance you may require.

Best regards,
The 8Theme Team

Dear Austin,

We hope this message finds you well.

Kindly note that the accurate directory path to be used is as follows: \wp-content\themes\xstore-child.

We would appreciate it if you could attempt the process once more utilizing the provided code snippet:

add_action('xstore_amp_after_footer', 'n2t_xstore_amp_after_footer');
function n2t_xstore_amp_after_footer(){
    echo do_shortcode('[your-shortcode]');
}

Should the issue persist after this adjustment, we kindly request that you reissue your administrative credentials to us. It appears that the previously supplied password is no longer valid.

We thank you for your cooperation and look forward to your prompt response.

Best regards,
The 8Theme Team

Hello @austin55,

We are pleased to inform you that we have successfully corrected the codes that were causing this issue. To further enhance your website’s functionality, we recommend adding the scripts for the cookie popup(We included the list files in Private Content).

Please note that this addition is a customization and would require you to submit a customization request. If you wish our developers team can personally assist you via our customization service. To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

We are committed to providing you with the support you need to ensure your website runs smoothly. If you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Thanks @austin55.

Let us know if you need anything else.

Best Regards,
8Theme’s Team