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Theme headers and menu (including department menu) not showing when I install any Xstore theme

This topic has 6 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

  • Avatar: ROC Enterprise
    ROC Enterprise
    Participant
    March 7, 2024 at 14:49

    Each time I install one of the Xstore themes, the theme header and all its features (including the menu bar, department menu on side bar etc.) do not show.

    I have attached 2 pictures. One showing my website without the header, and the other picture showing one of the Xstore themes I have installed that has all its headers.

    Please, I need help rectifying this urgently.

    Files is visible for topic creator and
    support staff only.
    #386009 Copied Theme version: 9.2.9
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2024 at 14:59

    Hello, ROC Enterprise,

    Thank you for reaching out to us and for providing the images to illustrate the issue you’re experiencing with the Xstore theme installation.

    To facilitate a thorough examination and to provide you with the necessary support, we kindly request that you grant us temporary access to your WordPress administrative panel. This will enable us to review your configurations and identify the root cause of the issue, which may stem from a third-party plugin or another factor.

    We are committed to resolving your concerns promptly and efficiently. Please ensure that the access credentials you provide are secure and that you have taken the necessary backups for your peace of mind.

    Thank you for your cooperation and trust in our team. We look forward to assisting you.

    Best Regards,
    8Theme’s Team

    #386012 Copied
    Avatar: ROC Enterprise
    ROC Enterprise
    Participant
    March 7, 2024 at 23:03

    Thanks a lot Rose.

    Please contact administrator
    for this information.
    #386043 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2024 at 08:34

    Hello, ROC Enterprise,

    We wish to inform you that we have temporarily deactivated the Elementor Pro plugin on your website. Upon doing so, we observed that the website header, as configured through the Theme Options > Header Builder, is functioning correctly. This suggests that the header created with the Elementor Pro plugin has been overriding the one designed via the Theme Options.

    At your convenience, we kindly request that you decide which header you prefer to utilize moving forward: the one crafted with the Elementor Pro plugin or the one configured through the Theme Options > Header Builder. Once you have made your decision, you will then have the option to either remove the plugin-generated header or continue to customize it to suit your requirements.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #386059 Copied
    Avatar: ROC Enterprise
    ROC Enterprise
    Participant
    March 8, 2024 at 09:39

    Thanks a lot, Rose.

    You and the 8Theme’s Team are the best.

    God bless you.

    #386067 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2024 at 09:46

    Hello, ROC Enterprise,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #386068 Copied

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The issue related to '‘Theme headers and menu (including department menu) not showing when I install any Xstore theme’' has been successfully resolved, and the topic is now closed for further responses

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