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Theme import getting stuck at media data for hours

This topic has 6 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

nihal

Participant

June 24, 2024 at 21:22

Theme import stuck. please fix this

Please, contact administrator
for this information.

#401334 Copied Theme version: 9.3.13

5 Answers

Rose Tyler

Support staff

June 25, 2024 at 06:49

Hello nihal,

Thank you for reaching out to us.

Please set an administrator role for the user you provided for us on your site.

Best Regards,
8Theme’s Team

#401379 Copied

nihal

Participant

June 25, 2024 at 08:38

It is set. Please check the private content area for the login credentials

#401437 Copied

Andrew Mitchell

Support staff

June 25, 2024 at 10:48

Hello, nihal,

We are pleased to inform you that we have successfully installed the demo data on your system. We apologize for any delay experienced during the installation process. The slow pace was primarily due to the distance between the servers.

Additionally, we have observed that you are currently using PHP version 8.2 or higher. Please be aware that Elementor is not fully compatible with this version of PHP, which may cause some errors visible on your website’s homepage. To enhance stability and performance, we recommend downgrading to PHP version 8.1.

Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,

The 8Theme Team

#401489 Copied

nihal

Participant

June 25, 2024 at 14:21

Will the distance between the servers cause problems like this in the future? also you can go ahead and downgrade my php if possible

#401542 Copied

Andrew Mitchell

Support staff

June 25, 2024 at 15:05

Hello, nihal,

We hope this message finds you well. We would like to inform you that reinstalling any demo versions may potentially cause issues. However, this should only affect the time required to install the images.

Regarding the PHP version, we kindly advise you to contact your hosting provider, as this falls under their area of responsibility.

Best Regards,
8Theme’s Team

#401554 Copied
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