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Theme is Blocking a Plugin on my website

This topic has 12 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

Mukami

Participant

April 26, 2023 at 11:45

Hi there

I have a reseller plugin on my website I use to display reseller prices for a product. A product has the normal reglar price and the plugin puts a reseller price.

Since I have installed this theme, the reseller price does not show. When I deactivate the theme, the price comes back on the product. Can you please tell me why the theme is blocking the reseller price and what can be done?

Thank you

Mukami

#354572 Copied Theme version: 7.6.0

11 Answers

Rose Tyler

Support staff

April 26, 2023 at 12:48

Hello, Mukami,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Your site is under maintenance mode, so we can’t check it without access.

Do you mean price on Shop or single product page?

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Also, we would recommend you contact support of the plugin also, maybe they will be able to give some suggestions.

Kind Regards,
8theme team

#354582 Copied

Mukami

Participant

April 26, 2023 at 14:14

Hi Tyler

Thank you for getting back to me. Please see access in the private area.

So like I said when we deactivate the theme, the reseller price comes on the single product page. When we activate the Xstore theme it disappears.

The plugin that controls the reseller price is called Wholesale prices under woocommerce.

Please will will you check and see where this is coming from.

Mukami

Please contact administrator
for this information.

#354598 Copied

Rose Tyler

Support staff

April 26, 2023 at 15:21

Hello, Mukami,

Thank you for your response.

Please do the next steps:

1/ Try to disable “Catalog Mode” via Theme Options > WooCommerce > Shop and check the Price then.

2/ Provide URL of a particular product and let us know what price is shown there when the default WooCommerce theme – Storefront is activated on your site.

3/ Provide FTP access, then our dev team will check what can be done to help you.

Kind Regards,
8theme team

#354604 Copied

Mukami

Participant

April 28, 2023 at 12:41

Hi there

I disabled catalog theme but there was no change. Please see FTP details

Please contact administrator
for this information.

#354829 Copied

Rose Tyler

Support staff

April 28, 2023 at 13:51

Hello, Mukami,

Thank you for your response.

How/where can we see the problem? Please provide URL of product and screenshots https://prnt.sc/5q7D0lDb1dSA

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#354845 Copied

Mukami

Participant

May 10, 2023 at 08:56

Hi there

I hope you are great. I have another problem, The product image is not displaying correctly. The website is on maintenance; Please access the website and have a look at how the products display.

I have updated the theme and it still does the same thing. The Main Image displays in the wrong place

Please contact administrator
for this information.

#356210 Copied

Rose Tyler

Support staff

May 10, 2023 at 10:28

Hello, Mukami,

Thank you for your response.

You forget to provide screenshots, unfortunately.
Do you have a problem on the Home page or on a single product page?
As we can see, on mentioned pages content is displayed according to your settings.
What exactly do you mean by “problem” and what is the desired result?

Kind Regards,
8theme team

#356227 Copied

Mukami

Participant

May 10, 2023 at 10:52

Hi there Rose

Here is the image link https://iexposure.co.za/wp-content/uploads/2023/05/1683705355762.png

You see the image falls below the additional product images and is not where it is normally. All the Single product pages display like that.

Where Did I set that?

#356232 Copied

Rose Tyler

Support staff

May 10, 2023 at 12:14

Hello, Mukami,

Thank you for your response.

Please go to Theme Options > WooCommerce > Single product page > Layout > Slider Auto Height > Off.

Kind Regards,
8theme team

#356237 Copied

Mukami

Participant

May 16, 2023 at 12:09

Hi Rose

I hope yo u are great. All of a sudden I cannot find this step in the theme Single product page > Layout > Slider Auto Height > Off.

I set it the first time you sent it to me. The website started displaying the images wrong again, I go in to check it and now i cannot find it.

Whats this about? help please

#356869 Copied

Rose Tyler

Support staff

May 16, 2023 at 12:47

Hello, Mukami,

Thank you for your response.

“Single product page” settings are available when Single Product Builder is disabled in Theme Options > WooCommerce.

Kind Regards,
8theme team

#356876 Copied
Tagged: blocking, plugin, template, theme, woocommerce, wordpress
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