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Theme issues - by harshchudasama - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Olga Barlow

harshchudasama

Participant

February 14, 2017 at 22:41

Hello,

I’m having following issues with the theme

1) visit http://www.slatehash.com ( open it in mobile view) and click on menu and scroll down and click on sony or any other last option you ll see there’s nothing, you have to scroll up to see the content, as menu goes into deeper level scroll is not being reset and not being set to top. Can you tell me how to fix that?

i have checked with your demo, that issue doesn’t happen in your demo.

2) my mobile menu doesn’t behave like as your demo, when you go sub levels at the top it doesn’t distinguish the top level name with red color, you can check that on my website. And on hover text doesn’t change to red color as your demo (www.slatehash.com)
(screenshot of your demo : https://www.dropbox.com/s/t0zfhms4zyej5ek/Screenshot%202017-02-15%2003.02.35.png?dl=0)

3) visit this link
http://www.slatehash.com/product/shiva-abstract-case/

select any option from phone model you ll see when it refresh or set the phone model white square appears (screenshot link : https://www.dropbox.com/s/cp57eazuszktkcv/Screenshot%202017-02-15%2002.49.41.png?dl=0 )
this kind of behaviour also happens when you update cart and at other places too. maybe it’s your theme’s style, but i don’t want this kind of flash behaviour. Can you help me with it?

#154821 Copied

15 Answers
Olga Barlow

Support staff

February 16, 2017 at 17:46
Hello,

1) We’ll try to fix it in our next update
2) Add the following code in Theme Options > Styling > Custom CSS
```
.mobile-menu-wrapper .menu > li .sub-menu .menu-show-all a {
    color: #d64444 !important;
}
```
3) Add the following custom in custom CSS
```
.blockUI.blockOverlay {
	background-color:transparent !important;
}
```
Regards
#155005 Copied
harshchudasama

Participant

February 16, 2017 at 18:05

Thank you and really looking forward to your update. can you tell me how soon you ll release update with solved issue?

#155007 Copied

Olga Barlow

Support staff

February 17, 2017 at 16:29

Hello,

I think the update will be released within next week.

Regards

#155106 Copied

harshchudasama

Participant

February 21, 2017 at 20:09

Hello,

I have updated the theme (3.8.1), but it didn’t solve my issue #1. you said it will be solved in next update.

Regards,
Harsh Chudasama

#155427 Copied Theme version: 3.8.1

Olga Barlow

Support staff

February 23, 2017 at 09:00

Hello,

I have checked your site and don’t see described issue anymore. Once I choose last option it scrolls up to the first item. I can send you the video. What device do you use?

Regards

#155552 Copied

harshchudasama

Participant

February 23, 2017 at 11:26

i use iphone 6, and i checked it working. but there one issue i guess, scroll shivers a lot when you scroll to the bottom in the menu.
Go to the last two option vivo and xiaomi, the scroll is unstable that when you click on xiaomi it opens vivo sub menu, 5 out of 5 times it happened to me.

and in desktop view, when menu is in sticky header and you open sub menu of case and mouse over is on that menu only and you scroll down background page is scrolling not the menu, but it works propery when menu is on the top of the page and not in sticky header state.
please check that.

Regards,
Harsh Chudasama

#155585 Copied

Rose Tyler

Support staff

February 24, 2017 at 11:48

Hello,

Could you please provide wp-admin and FTP access in Private Content so we could check it?

Regards

#155680 Copied

harshchudasama

Participant

February 24, 2017 at 18:14

here are details

Please, contact administrator
for this information.

#155743 Copied

Olga Barlow

Support staff

February 25, 2017 at 09:41

Hello,

Unfortunately, I don’t see any WP installation http://prntscr.com/ed4txj Check the destination folder for the FTP user.

Regards

#155765 Copied

harshchudasama

Participant

February 25, 2017 at 12:14

please try again, i have modified your access, sorry for my previous mistake regarding granting access.

#155778 Copied

Olga Barlow

Support staff

February 27, 2017 at 12:21

Hello,

Check now, please.

Regards

#155838 Copied

harshchudasama

Participant

February 27, 2017 at 12:41

Hello,

yes it’s working properly now,
what did you do? can you tell me?
must be with some sort of transition speed i guess, you reduced the speed?

Regards,
Harsh Chudasama

#155845 Copied

Olga Barlow

Support staff

February 27, 2017 at 13:50

Hello,

Actually, we have added the delay before the scrolling up, script does not work fine without this delay.

Regards

#155872 Copied

harshchudasama

Participant

February 27, 2017 at 13:56

If i update the theme, would it be as it is?

#155875 Copied

Olga Barlow

Support staff

February 27, 2017 at 14:15

Hello,

Yes, we this fix will be included in theme update.

Regards

#155880 Copied
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