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Theme issues to build the website and using xstore theme builder

This topic has 23 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Andrew Mitchell

Imran Khalid

Participant

September 9, 2024 at 09:55

Dear Xstore Team,

I’m writing to request assistance with some issues I’m encountering while using the Xstore theme. I’ve followed the documentation closely, but I’m experiencing unexpected behavior.

Here’s a breakdown of the specific problems:

1. Responsive Layout Issues:

I created custom headers for desktop and mobile using the “Customizer Header Builder.” While it works on desktop, the mobile layout occasionally displays the desktop header.

2. Container Issues:
I used “container” elements in my homepage layout. However, it appears inconsistent across browsers, sometimes showing a messy layout. Interestingly, it works perfectly in incognito mode on mobile devices using Google Chrome.

3. Shop Page Layout with WooCommerce:
I built the main shop page using the WooCommerce shop layout, which works as expected. However, when I attempt to create different shop layouts with “XStore Builder” for product archive pages like “COLLECTIONS,” the layout breaks. (Screenshot attached)

Example URLs:
Broken Layout (COLLECTIONS): https://staging.ikmemoir.com/product-category/inspired-by/

Working Layout (Shop Page): https://staging.ikmemoir.com/online-store/

I’m unsure if I’m using “XStore Builder” incorrectly. If I shouldn’t use it for different archive layouts, please advise on how to achieve different headers for pages like “COLLECTIONS” and “SEARCH.”

4. Website Performance:

My website’s performance scores are low (Mobile: 28, Desktop: 50) according to PageSpeed Insights: https://pagespeed.web.dev/analysis/https-staging-ikmemoir-com/h8oilz3ivc?form_factor=mobile

I’ve disabled all unnecessary plugins and only use Xstore theme plugins. Can you suggest any settings or optimizations to improve performance?

I’ve contacted support regarding some of these issues before, but haven’t found a complete resolution.

I’d greatly appreciate your assistance in resolving these issues so I can finalize my website and launch it successfully.

Thank you for your time and support.

Sincerely,
Imran

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#413635 Copied Theme version: 9.4.1

22 Answers

Tony Rodriguez

Support staff

September 9, 2024 at 12:02

Hello, @Imran Khalid,

Thank you for contacting us and for using XStore.

1/ We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue.

2/ We would recommend you use PHP 7.4 or 8.0 or 8.1.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Additionally, Please disable the server cache and CDN on your site and check again.

We hope this helps.

3/ Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

To solve your issue, Please navigate to XStore > Theme options > Woocommerce > Shop > Shop Page layout > Scroll down > Pagination type > Select default and publish it.

Afterward, please clear your browser cache and check again.

If the issue persist, Please provide your site wp-admin access in private content area so that we can check your settings and help you.

4/ Regarding Website Performance issues, Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt responses.

Thank you for your understanding.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

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#413659 Copied

Imran Khalid

Participant

September 9, 2024 at 14:10

Thank for quick response.

————————————–
1/ I have turned off all the options as mentioned, cache plugin for mobile devices, as both optimization options.. I will see if it’s solve.
————————————–

2/ We would recommend you use PHP 7.4 or 8.0 or 8.1.
————————————–
Already using higher version 8.3.6.
————————————–

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Navigate to Elementor > Tools > Regenerate CSS & Data.

Additionally, Please disable the server cache and CDN on your site and check again.
————————————–
Soved! Thank,s
————————————–

3/ Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

To solve your issue, Please navigate to XStore > Theme options > Woocommerce > Shop > Shop Page layout > Scroll down > Pagination type > Select default and publish it.
Afterward, please clear your browser cache and check again.

If the issue persist, Please provide your site wp-admin access in private content area so that we can check your settings and help you.

————————————–
I did but still showing messy layout of the product archive page (Where i have used xstore builder for product archive)

https://staging.ikmemoir.com/product-category/inspired-by/

site wp-admin in private area
————————————–

4/ Regarding Website Performance issues, Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt responses.

————————————–
Ok will create new topic for this
___________________________

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Tony Rodriguez

Support staff

September 10, 2024 at 05:30

Hello, @Imran Khalid,

Thank you for your response.

1/ Sure, take your time.

2/ Please downgrade php version 8.3.6 to avoid any inconvenience, We would recommend you use PHP 7.4 or 8.0 or 8.1.

You are welcome.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that everything is functioning as expected.

4/ Thank you for your cooperation and your understanding.

Best Regards,
8Theme’s Team

#413756 Copied

Imran Khalid

Participant

September 11, 2024 at 06:37

Thank you so much… many issues has been solved.
However still have these and some questions about it.

1- Woocomerce pages works great and using the Beautiful Theme builder functions for my shop pages.
*However, I need to use infinite scroll functions which i was using it before but then it’s disable i think from your side.

Please advice how can use Infinite scroll functions in all my shop, archive pages?

2-Please downgrade php version 8.3.6 to avoid any inconvenience, We would recommend you use PHP 7.4 or 8.0 or 8.1.
*Could you please guide me how to do that? I m not a developer and building my website with help of you guys.. so please if is there any advice do let me know how to downgrade PHP version?

3- it worked great.. .if is there anything I should know what you have the changes to make this work would be great.
Many thanks.

4- Now i have an issue with header and body content has some gap which i couldn’t figure it out why.. even all my header including shop has same gap..(Screenshot attached)

5- I was using the “Lottie” icons in my footer but i can’t see them.. even i have installed the Json file which i have received from support team before but none of the Lottie icons showing in my footer.

Please advice and also i need to download the Lottie icons please share the link where i can download it which you have used in DEMO versions specially
Delivery icon
Secure (card animation) icon
Support icon

that’s it.. and I almost done with my website and excited to go LIVE soon.

Many thanks for all your support.. appreciated!

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#413903 Copied

Imran Khalid

Participant

September 11, 2024 at 07:57

Also, please check my Animation headline function is not working any more… I have used in my home page and other pages but now it’s pause.

Thanks,

#413910 Copied

Tony Rodriguez

Support staff

September 11, 2024 at 09:32

Hello, @Imran Khalid,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

We have enabled the infinite scroll navigation on the Product Archive Builder via Elementor, which should enhance your site’s functionality. https://paste.pics/RW4Y1

2/ Please contact your hosting provider and ask to do the next:
– downgrade PHP version to 8.1

3/ You are welcome.

4/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser cache and then verify the resolution.

For your reference, we have provided a detailed image in the private content area of our support platform.

5/ You can access the settings via this link: https://gyazo.com/772dc60cc86f9b103cd0ebdd55ee3f64

We recommend that you upload the .json file from WordPress media and subsequently utilize it in the element settings as a Lottie Icon.

For your convenience, Lottie Icons can also be found on Google and via this link: https://iconscout.com/ -which may suit your needs.

We hope this information is helpful. If the issue persist, please always create a new topic for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best Regards,
8Theme’s Team

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for this information.

#413926 Copied

Imran Khalid

Participant

September 11, 2024 at 12:58

Thanks all worked now and will ask the hosting provider to download the PHP.

There are still 2 issues i m facing is
1- Lottie animation ( I Have used in Footer it was showing before but now it’s not showing)

Even i have import the JSON file
https://staging.ikmemoir.com/?elementor_library=icon-box-element

Not showing any icons there.

2- Same for the Animated Headline which I have used in home and other pages it was working but not it’s not working (screenshot attached)

Thanks

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#413955 Copied

Tony Rodriguez

Support staff

September 12, 2024 at 06:36

Hello, @Imran Khalid,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the functionality has been restored.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#414020 Copied

Imran Khalid

Participant

September 12, 2024 at 20:45

it was working then it has been shows still.. same for animated headline it’s not woking anymore

What you have done didn’t not mentioned as i can see you have disable W3 Total Cache plugin?

I need to use W3 Total Cache plugin, please explain what is the issue so i can note down.

Thanks

#414151 Copied

Tony Rodriguez

Support staff

September 13, 2024 at 05:28

Hello, @Imran Khalid,

We are pleased to inform you that we have successfully applied the Xstore patcher, which has addressed the issue you reported. To ensure that the changes take effect, we kindly ask you to clear all cache on your system and verify the resolution.

Additionally, please proceed with activating the W3 Total Cache plugin on your site. This is an important step to enhance your site’s performance.

We hope this resolves the matter to your satisfaction. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

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for this information.

#414167 Copied

Imran Khalid

Participant

September 13, 2024 at 07:27

Yes that’s i can see it worked but again my shop pages, product archive pages got mess up layout… I don’t know why is keep changing.

It was since yesterday but now all messed up.

Please have a look and advice.

Thanks

#414184 Copied

Tony Rodriguez

Support staff

September 13, 2024 at 08:02

Hello, @Imran Khalid,

Thank you for your response.

Upon reviewing your website, we have observed that both server cache and the W3 Total Cache plugin are currently enabled. To prevent any potential conflicts and ensure optimal functionality, we kindly request that you disable the server cache and continue using only the W3 Total Cache plugin.

We believe this adjustment will effectively address the issue at hand.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#414193 Copied

Imran Khalid

Participant

September 13, 2024 at 08:11

could you please advice how can i do that?

#414196 Copied

Tony Rodriguez

Support staff

September 13, 2024 at 08:20

Hello, @Imran Khalid,

We kindly request that you contact your service provider at your earliest convenience to address and resolve the issue.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#414199 Copied

Imran Khalid

Participant

September 13, 2024 at 10:39

I have already disabled the server cache.. and also downgraded php8.0 as advice above.

but still my shop pages are showing messy layout.

Please check and advice.

Thanks,

#414228 Copied

Tony Rodriguez

Support staff

September 13, 2024 at 13:02

Hello, @Imran Khalid,

We are writing to inform you about the issue you reported concerning the recent Elementor update. You are not alone in experiencing disruptions; similar layout issues have been noted by other users on the Elementor support forum, which you can view here: https://wordpress.org/support/topic/elementor-update-broke-my-site-and-its-entire-design/.
For more detailed information, please visit their GitHub page: https://github.com/elementor/elementor/issues/28693.

Fortunately, the Elementor team has addressed this in their latest release, version 3.24.2, which resolves the bug you encountered. Additionaly you may regenerate the CSS in Elementor tools (https://prnt.sc/NSuKL7JLgshF) if the layout still not displayed correctly.

We have updated Elementor plugin to the latest version on your website, and it appears that the layout issues have been successfully resolved. Could you please check your site and confirm that everything is functioning as expected?

Thank you for your patience and understanding. We look forward to your confirmation.

Best regards,
The 8Theme Team

#414272 Copied

Imran Khalid

Participant

September 14, 2024 at 08:08

Hi,

Most of things worked.. thank you.

However, I have used the sales booster for the “car delivery bar to xx amount left to get free shipping” but it’s not showing in front-end.

Another issue i have (Support mobile tab) where i m loading the static block but showing messy layout.
Attached is for your reference.

P.S. I have seen that there are 4 patches updates available in my xstore dashboard… should I apply all of them of you already added. Please advice.

Files is visible for topic creator and
support staff only.

#414354 Copied

Tony Rodriguez

Support staff

September 14, 2024 at 08:29

Hello, @Imran Khalid,

We kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This approach ensures that your concerns are addressed promptly and efficiently, avoiding any potential inconvenience.

We appreciate your understanding and cooperation in this matter.

Best Regards,
The 8Theme Team

#414355 Copied

Imran Khalid

Participant

September 14, 2024 at 10:54

but there is no new issues… these were working before and now after some updates previously it’s not working any more..

1- Sales booster (working before but not showing)
2- Support page layout (working before but now layout got messy)

Hope it’s all clear.

P.S. I have seen that there are 4 patches updates available in my xstore dashboard… should I apply all of them of you already added. Please advice.

Thanks,

#414367 Copied

Tony Rodriguez

Support staff

September 14, 2024 at 12:22

Hello, @Imran Khalid,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes take effect, we kindly ask you to clear your browser’s cache and verify the resolution.

Furthermore, we have activated the Sale Booster Progress Bar on your platform. For your reference, please see the attached image in private content area which illustrates the newly implemented feature.

Additionally, we encourage you to review our theme documentation for more detailed information on utilizing the progress bar effectively. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/)

2/ We are pleased to inform you that we have successfully applied all four patches to your website. To ensure that the updates are reflected properly, we kindly request that you clear your browser’s cache and verify the changes at your earliest convenience.

For further details on how to utilize the Xstore patcher, please refer to our theme documentation available at the following link: [Xstore Patcher Documentation](https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/).

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#414370 Copied

Imran Khalid

Participant

September 14, 2024 at 13:38

Thanks a ton….. all worked now.

Appreciated all your support… will contact you further with new topic if there any issue.

#414374 Copied

Andrew Mitchell

Support staff

September 14, 2024 at 13:39

Dear Imran Khalid,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

#414375 Copied
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