Theme loads very slow - by etb24 - on WordPress WooCommerce support

This topic has 10 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

  • Avatar: etb24
    etb24
    Participant
    May 15, 2021 at 16:55

    why theme loading slowly and takes time to appears items

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2021 at 07:30
    Avatar: etb24
    etb24
    Participant
    May 17, 2021 at 20:14

    i tried everything and its not working still load slowly

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 18, 2021 at 11:57

    Hello,

    We are working on a major theme update with speed improvements but it will be available in July-August only. So, I could offer you only refund now if you are not satisfied with the theme speed.

    Regards

    Avatar: etb24
    etb24
    Participant
    May 19, 2021 at 13:30

    im starting new business and i dont want to have bad feeb back from clients about website speed because now vendors complains about this its ,takes time and refresh alone
    you can check this by yourself

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2021 at 15:26

    Hello,

    Yes, we do understand you. But we don’t have more options in theme to speed it up at this moment.
    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: etb24
    etb24
    Participant
    May 19, 2021 at 16:36

    request for a refund has been sent

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2021 at 16:41

    Hello,

    Refund given.

    Regards

    Avatar: etb24
    etb24
    Participant
    May 19, 2021 at 16:51

    where can i find refund money?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 19, 2021 at 17:10

    Hello,

    Contact Envato support about this. From the author side, we can just decline or approve the refund.

    Regards

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