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Theme menu problem - by agenciafaro - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

agenciafaro

Participant

November 9, 2017 at 12:14

Good Morning

I am developing a site with your theme and I have two problems: 1 – submenu does not open, I can access the page via url but in the menu it only opens the first link, the submenu does not.

I’m using the latest version of the theme
I await your return and thank you in advance

#177219 Copied

14 Answers

Rose Tyler

Support staff

November 9, 2017 at 13:04

Hello,

Could you please provide link to your site and wp-admin access in Private Content?

Regards

#177225 Copied

agenciafaro

Participant

November 14, 2017 at 12:18

Follow the access data to the administrative panel of the site:

Please, contact administrator
for this information.

#177557 Copied

Rose Tyler

Support staff

November 14, 2017 at 13:17

Hello,

Please update the theme to 1.1.1 version http://prntscr.com/haaotj https://www.8theme.com/demo/docs/lifestyle/ (2.3. Theme Upgrade)
Also, update plugins https://www.8theme.com/download-plugins/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ )

Regards

#177562 Copied

buzzmg

Participant

November 15, 2017 at 23:02

I’m also having this issue.

http://tinawells.com/tw

It seems to work on mobile, but the submenu for “About Tina” doesn’t work on desktop.

#177730 Copied Theme version: 1.1

Rose Tyler

Support staff

November 16, 2017 at 08:20

Hello, @buzzmg,

Please also update the theme to latest version – 1.1.1.

Regards

#177743 Copied

agenciafaro

Participant

November 16, 2017 at 12:10

Good Morning
I tried to update the theme, but only found the version that I currently use for download.
Can you send me the link of the updated version?

#177781 Copied

Rose Tyler

Support staff

November 16, 2017 at 13:10

Hello,

Please download the latest version from ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).

Regards

#177788 Copied

agenciafaro

Participant

November 16, 2017 at 17:31

Hello,

I updated the theme but the error remains.

#177829 Copied

buzzmg

Participant

November 17, 2017 at 00:11

Same here. I updated plugins and theme and still no dropdown for desktop (just for mobile)

#177846 Copied

Rose Tyler

Support staff

November 17, 2017 at 09:12

Hello, @agenciafaro, @buzzmg

Please try to clear cache and then check http://prntscr.com/hbkhlf and http://prntscr.com/hbkhnt

Regards

#177859 Copied

agenciafaro

Participant

November 17, 2017 at 19:39

Good afternoon;
The problem in the menu I could solve, but after updating the theme I can no longer insert images in the widgets, I tried to use the native image widget of worpress and also the widget about the author that is the theme, in both I can not insert images

#177947 Copied

buzzmg

Participant

November 17, 2017 at 22:27

The menu is still not working for me:

http://www.tinawells.com

Please help. Mobile works fine, but not desktop.

#177952 Copied

Rose Tyler

Support staff

November 20, 2017 at 08:35

Hello, @agenciafaro,

Sorry for the delay due to the weekends.
Please click on “File URL” button > Insert into Post, like http://prntscr.com/hcq962.

Regards

#178001 Copied

Rose Tyler

Support staff

November 20, 2017 at 08:37

Hello, @buzzmg,

Did you try to clear cache? Please see screenshot http://prntscr.com/hcq9ku

Regards

#178002 Copied
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