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Theme not function like normal after installment

This topic has 2 replies, 2 voices, and was last updated 2 months ago ago by Rose Tyler

martijntje

Participant

December 2, 2024 at 22:01

Hi there,

There are some flaws with my latest installment of Xstore:

1. The cursor is an arrow instead of a hand on the links.
2. Sometimes I get an ‘Internal server error’: after refresh it usually disappears.
3. The theme-options doesn’t load sometimes on Safari browser.

Any thoughts on this performance issue?

Please, contact administrator
for this information.

#426238 Copied Theme version: 9.4.5

1 Answer

Rose Tyler

Support staff

December 3, 2024 at 09:23

Hello, Martijntje,

Thank you for contacting us and for using XStore.

Have you cleared cache after the update?

1/ Please provide a video example and URL of the page you are talking about.
For example, the cursor works fine on links of My account page – https://gyazo.com/bbec64614bb9585523fe5a0a30206364

2/ To check and solve the Internal server error you need to contact your hosting provider because this is a server-side question.

3/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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