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Theme not loading properly after some days

This topic has 11 replies, 3 voices, and was last updated 1 weeks, 5 days ago ago by Luca Rossi

WinWithWeb

Participant

December 9, 2024 at 17:01

After using theme for some days, it stopped loading properly.
Kindly check https://stage.webtechworld.in/

I noticed it could be the pro-elements plugin cause when i tried disable, it begins to load properly but the header and footer not displaying. Anything elementor stopped working. I want a quick reply as my support would expire tomorrow

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#426954 Copied Theme version: 9.4.5

10 Answers

WinWithWeb

Participant

December 9, 2024 at 17:10

Please check the private content area

Please contact administrator
for this information.

#426957 Copied

Rose Tyler

Support staff

December 10, 2024 at 08:15

Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Set an administrator role for the user you created for us.

3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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WinWithWeb

Participant

December 10, 2024 at 08:53

Thanks for your response. Kindly help me resolve this as soon as possible for me

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Rose Tyler

Support staff

December 10, 2024 at 10:15

Hello, WinWithWeb,

We kindly ask you to fulfill the request we previously made.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Set an administrator role for the user you created for us. We can’t access your site Dashboard right now.

3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.
If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#427048 Copied

WinWithWeb

Participant

December 10, 2024 at 10:46

I have just provided that. Kindly use what i provide.

however i have been able to rectify the issue. But the shop sidebar widget in the shop page is not displaying. what could be the problem as this is not showing any error

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Rose Tyler

Support staff

December 10, 2024 at 10:51

Hello, WinWithWeb,

Private Content

Best Regards,
8Theme’s Team

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WinWithWeb

Participant

December 10, 2024 at 11:11

Private content

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Rose Tyler

Support staff

December 10, 2024 at 11:33

Hello, WinWithWeb,

Private Content

Best Regards,
8Theme’s Team

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WinWithWeb

Participant

December 10, 2024 at 12:06

Please check private

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Luca Rossi

Support staff

December 11, 2024 at 05:51

Dear @WinWithWeb,

We hope this message finds you well.

We are currently unable to log in to the admin account. Could you kindly verify and assist us in resolving this issue?

Thank you in advance for your support.

Best regards,
The 8Theme Team

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