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Theme Not Uploading - by mrmenga - on WordPress WooCommerce support

This topic has 15 replies, 4 voices, and was last updated 10 years, 8 months ago ago by Jack Richardson

mrmenga

Participant

June 24, 2014 at 15:26

Hi,

I’ve tried downloading this theme 2 times and uploading it to wordpress 5 times and on go daddy cpanel twice and it doesn’t appear in my wordpress. it fails to upload on wordpress directly and when I contacted go daddy support, they say that the problem seems to be originating from the theme itself. Now I am not sure what to do. could you send me a proper zip file of this theme that I can upload directly to wordpress.

Thanks

Jonathan

Please, contact administrator
for this information.

#7947 Copied

14 Answers

Jack Richardson

Support staff

June 24, 2014 at 15:35

Hello,

Do you uploading exactly “Blanco-Theme-v2.9.2.zip” archive file?
Also please read carefully our documentation: https://www.8theme.com/demo/docs/blanco/#!/installation.

Regards,
Jack Richardson

#7949 Copied

mrmenga

Participant

June 24, 2014 at 15:46

Hi Jack,

The first time I downloaded the file it provided me with a folder + a zip file [ which didnt work ], the second I tried, it gave me only a folder called blanco which I had to zip on my own and it still didnt work.

#7954 Copied

mrmenga

Participant

June 24, 2014 at 15:49

I tried 2 different browsers and the error I receive from worpress is as follows:

wordpress failure notice.
are you sure you want to do this ?
Please try again

I’ve provided you with my login details below.
Perhaps you can try uploading it on your end.

Please, contact administrator
for this information.

#7957 Copied

Olga Barlow

Participant

June 24, 2014 at 16:05

Hello,
Please, read our theme documentation https://www.8theme.com/demo/docs/blanco/index.html#!/installation
Your issue is related to PHP memory limit or max post size for WordPress. If you can’t upload theme via dashboard you should try FTP way.

Regards,
Olga Barlow

#7960 Copied

mrmenga

Participant

June 24, 2014 at 17:46

I followed the interactions according to your document but my theme does not appear in worpress – theme in order for me to activate it.

I added the blanco_ theme-v2.9.2.zip via FTP under wp-content/themes [ go daddy ]
the folder displayed on my ftp themes folder after uploading it but does not display in my wp admin via wordpress :-/

#7978 Copied

Eva Kemp

Participant

June 24, 2014 at 18:24

Hello,

Please provide us with FTP and admin panel credentials.
The site you provided us with doesn’t work. Please check if you spelled it correctly.

Regards,
Eva Kemp.

#7983 Copied

mrmenga

Participant

June 24, 2014 at 18:31

I’ve also tried deleting and re-installing the wordpress application through my ftp but the problem still persists

#7984 Copied

Eva Kemp

Participant

June 24, 2014 at 19:19

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#7987 Copied

mrmenga

Participant

June 24, 2014 at 19:56

I’ve also tried using filezila.

I’ve attached the login details

Please, contact administrator
for this information.

#7992 Copied

Eva Kemp

Participant

June 24, 2014 at 20:16

Please specify where the content of your site is located. Is it in the root of /public_html folder or in /public_html/www.ginediboutique.com directory?
Also please upload the archive of the theme via FTP to the themes folder to check the issue.
Thank you.

Regards,
Eva Kemp.

#7994 Copied

mrmenga

Participant

June 25, 2014 at 01:06

/public_html/www.ginediboutique.com directory

the template I uploaded was deleted since it didnt work. but I have re-uploaded the zip file in order you to see the issue.

the theme has been reinstalled for your viewing in http:///home/jona32091/public_html/www.ginediboutique.com/wp-content/themes

#8017 Copied

Eva Kemp

Participant

June 25, 2014 at 09:15

Hello,

I’ve installed the theme and activated it.
Please check the site now.

Regards,
Eva Kemp.

#8045 Copied

mrmenga

Participant

June 25, 2014 at 20:42

thanks but the top right hand side of the header is missing : My Account, My Wishlist, Checkout ,Log In & shopping cart

#8112 Copied

Jack Richardson

Support staff

June 26, 2014 at 08:30

Hello,

We can see your Shopping cart, Log in & Your Account links.
Could you please clarify your question with more details?

Regards,
Jack Richardson

#8144 Copied
Tagged: theme not uploading, woocommerce theme installation, woocommerce wordpress templates, wordpress template installation, wordpress theme issues, wordpress theme troubleshoot
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