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Theme not working – freezing - by jwala

This topic has 2 replies, 2 voices, and was last updated 6 years, 8 months ago ago by Rose Tyler

jwala

Participant

March 1, 2018 at 02:20

hello i purchased this theme for a client in 2015. theme and plugins were updated few months ago. i tried to login today to make some content edits and the site is freezing – its in idle mode. at first i wasn’t able to even access login page. finally got in with help from hosting company.
they said it was theme issue / or plugin issue.

they had to deactivate all plugins. i updated woopress to 4.1, re-activated most plugins that i need. when i try to access pages to make edits – the circle just show in bar – and shows waiting for http://www.sitename.com … and now i cant access dashboard again.

please help, as i need to make edits today.

#186755 Copied Theme version: woopress 4

1 Answer

Rose Tyler

Support staff

March 1, 2018 at 10:14

Hello,

Please provide wp-admin and FTP access in Private Content and we will check what can be done to help you.

Regards

#186787 Copied
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