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Theme not working in mobile and its very very slow

This topic has 40 replies, 4 voices, and was last updated 6 months, 2 weeks ago ago by Andrew Mitchell

nitin kumar

Participant

May 29, 2024 at 05:36

credential as required i am sharing. i want to know that what exactly problem . because i am sharing only credential ant getting any result. it has been passing 4 days of this process.

it is requested take it seriously and do the needful . It is not good way that customer face such problem for long time.

it impact on business directly. pls try to understand this.

thanks

Please contact administrator
for this information.

#397041 Copied

nitin kumar

Participant

May 29, 2024 at 06:21

one more issue i have seen in this theme that is sell booster option are locked. i am not able to edit these option according my requirement.

#397048 Copied

nitin kumar

Participant

May 29, 2024 at 06:24

credential has been share as you want now do the needful and kindly see the sell booster option as well all are locked and i am not able to edit these option according my requirement .

#397049 Copied

Jack Richardson

Support staff

May 29, 2024 at 09:08

Dear @shopsangam,

We hope this message finds you well. We have conducted a thorough review of the technical issues reported on your website and are pleased to provide you with the following updates and solutions:

1. **Redirection Issue on Checkout:**
We identified that the issue stemmed from an incorrect redirection occurring after the “Place Order” button was clicked. The expected URL structure should be:
https://yourwebsite.com/checkout/order-received/7449/?key=wc_order_ttqBfvVrwIMzC
However, the redirection was mistakenly pointing to:
https://yourwebsite.com/order-received/7449/?key=wc_order_ttqBfvVrwIMzC

To resolve this, we have implemented a code snippet in your child-theme’s “functions.php” file, which corrects the redirection to the appropriate checkout page:

`add_filter(‘woocommerce_get_checkout_order_received_url’, function($url, $object) {
$order_received_url = wc_get_endpoint_url(‘order-received/’.$object->get_id(), ”, wc_get_checkout_url());
$order_received_url = add_query_arg(‘key’, $object->get_order_key(), $order_received_url);
return $order_received_url;
}, 10, 2);`

The redirection now functions correctly, as evidenced by this screenshot: [Successful Redirection](https://prnt.sc/fttKdpO-Y0gQ). We invite you to test this solution at your earliest convenience.

2. **Issue with Sales Booster Accessibility:**
To address the difficulty in accessing the Sales Booster options, we applied a patch available under the XStore Control Panel -> Patcher, as shown here: [Patch Application](https://prnt.sc/s1jVf1MhST55). You should now be able to configure the options for your Sales Booster features effectively, as detailed in this screenshot: [Sales Booster Configuration](https://prnt.sc/GH3Dmz1DDNOR).

**Recommendation:**
It is advisable to activate the CDN only when your website is approximately 90% complete. Activating it prematurely may result in recent changes to files or content being cached and not displayed correctly.

Should you have any further questions or require additional assistance, please do not hesitate to contact us. We are committed to ensuring the smooth operation of your website.

Best Regards,
Jack Richardson
The 8Theme Team

#397084 Copied

nitin kumar

Participant

May 29, 2024 at 09:39

HI Team,

Thank you very much to solve my issue . I want to tell you that one issue that checkout page has been resolved.

but second issue that is sales booster is not yet solve .still i am not able to edit the booster according my requirement.

#397092 Copied

nitin kumar

Participant

May 29, 2024 at 09:45

Hi team,

i try second option that is sales booster after cache file of browser so now it is working . Thanks you once again

but i want that you decrease respond time of your support so that customer could assure that as and wen they need you are present in couple of second.

thank you

#397095 Copied

Jack Richardson

Support staff

May 29, 2024 at 09:59

Hello @shopsangam,
It is good to hear that your issues were successfully solved.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

We receive up to 200 support inquiries daily, each requiring timely and accurate responses. Additionally, we would like to highlight that our longstanding clients, particularly those managing 10-15 sites featuring our themes, are given priority due to the volume of their engagements with us.

In case your question raised in the topic is solved we would ask you to mark such topics as closed.

Kind regards,
Jack Richardson

Please contact administrator
for this information.

#397101 Copied

nitin kumar

Participant

May 29, 2024 at 10:00

One more things i want to know that should delete the credential of ftp as well as wordpress site.

#397102 Copied

Jack Richardson

Support staff

May 29, 2024 at 10:17

Dear @shopsangam,

We hope this message finds you well. We would like to inform you that any information provided in the private area is accessible exclusively to the topic author and our support manager. This ensures that your data remains confidential and secure.

However, for enhanced security, you can update passwords or modifying all access credentials for your WP-admin and FTP as we requested those data only for the reasons of implemention necessary fixes to your website.

Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

#397108 Copied

Andrew Mitchell

Support staff

June 4, 2024 at 18:47

Dear shopsangam,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#398129 Copied
Tagged: fix slow woocommerce templates, mobile unresponsive wordpress themes, woocommerce speed optimization, woocommerce themes issues, wordpress mobile compatibility problems, wordpress templates slow
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Theme not working in mobile and its very very slow

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