Theme not working properly. Please help.

Hello, @Lani,

Thank you for your recent purchase and use of our theme.

We would like to inquire about the page builder you used to import the demo. It appears that you may have imported the demo using the WP Bakery page builder and subsequently edited the content with the Elementor page builder OR vice versa. This action seems to have caused significant disruption to your site.

We strongly recommend using a single page builder for both the import and editing processes to avoid such issues.

Our suggestion is to reset your staging site to its default settings. Once this is done, please share your staging site’s WP Admin URL and credentials with us in the private content area of this topic.

Additionally, please let us know which demo you wish to import and the page builder you intend to use. We will then handle the import process for you to ensure a smooth transition.

Best Regards,
8Theme’s Team

Hello, @Lani,

We apologize for any inconvenience that may have been caused.

We kindly request that you read and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/ . This guide will assist you in importing the demo to your site.

If you encounter any difficulties during this process, please do not hesitate to share your site’s WP Admin URL and Credentials with us. You can do this securely by using the private content area of this topic.

Additionally, please inform us of the specific demo and page builder you wish to import. This will enable us to import the demo content for you and provide further assistance as needed.

We are here to help.

Best Regards,
8Theme’s Team.

Hello, @Lani,

We appreciate your cooperation in providing the WP-admin login details.

We are pleased to inform you that the issue you were experiencing has been resolved. We kindly request you revisit your site after clearing your browser cache.

We have also successfully imported the lifestyle demo onto your site.

Should you have any further inquiries or concerns, please feel free to contact us. Our support team is always at your disposal to provide assistance.

Best Regards,
8Theme’s Team

Hello, @Lani,

Also, how can I transfer my blog posts from my main website to this demo website?

2) Transferring blog posts from your main WordPress website to a staging website is a common task, especially when you want to make changes or updates to your site without affecting the live version. Here’s a step-by-step guide on how to do it:

Step 1: Create a Staging Website:
Before you can transfer your blog posts, you need to set up a staging website.

Step 2: Log in to Your Main Website
Log in to the admin dashboard of your main WordPress website.

Step 3: Export Blog Posts

1) From the WordPress admin dashboard, navigate to “Tools” > “Export.”

2) Choose “Posts” as the content type you want to export. You can select other content types if needed.

3) Click the “Download Export File” button. This will generate an XML file containing your blog posts. Save it to your computer.

Step 4: Import Blog Posts to Staging Website

Now that you have exported your blog posts, you can import them into your staging website:

1) Log in to the admin dashboard of your staging website.

2) Navigate to “Tools” > “Import.”

3) If you haven’t installed the WordPress Importer plugin, you will be prompted to do so. Install and activate it.

4) Click on “Run Importer” under the WordPress Importer.

5) Upload the XML file you downloaded in Step 3. Click the “Upload file and import” button.

6) Assign the author for imported posts (if necessary) and select whether you want to import attachments (media files) or not.

7) Click the “Submit” button.

WordPress will now import your blog posts from the XML file to your staging website.

Step 5: Verify and Test

After the import is complete, you should visit your staging website to ensure that the blog posts have been transferred successfully.

Remember to back up your live site before making any significant changes or migrations to ensure you can revert if anything goes wrong.

Best Regards,
Team 8Theme

Hello, @Lani,

editing different block demo themes

We are pleased to inform you that we have prepared an instructional video to guide you on how to edit sections on your site using the Elementor page builder. We kindly request you to watch the entire video at the provided link.

https://www.veed.io/view/3d62690b-d31f-4d2d-93d0-c18f776b381b?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello, @Lani,

Thank you for your response.

Do you mean the single blog post featured image: https://postimg.cc/gngw2mSV ?

If you’ve imported all posts from a live WordPress site to a staging site and the blog post pictures are not showing, there could be several reasons for this issue. Here are some steps you can take to diagnose and fix the problem:

1) Check the Media Library: First, make sure that the images from the live site were imported into the media library of the staging site. Go to your WordPress dashboard, navigate to “Media” and check if the images are present there.

2) Clear Cache: If you’re using a caching plugin on your staging site, clear the cache and try accessing the posts again. Sometimes, cached versions of pages may not display new images.

3) Re-upload Missing Images: You may need to manually re-upload the missing images to your staging site and update the image links in your posts accordingly.

By following these steps, you should be able to identify and resolve the issue with images not displaying on your WordPress staging site after importing posts from the live site. Remember to back up your staging site before making any significant changes to avoid data loss.

We trust that this solution will effectively address your concern.

Best Regards,
Team 8Theme.

Hello, @Lani,

We understand your concern regarding the import/export media issue you’re facing. In this particular case, the responsibility for resolving this matter lies with your hosting provider and the WordPress support team. Our theme does not impose any restrictions related to media import/export.

We kindly recommend reaching out to your hosting provider to request assistance in resolving this issue. Additionally, you may want to contact WordPress support for further guidance and troubleshooting. https://wordpress.org/support/forums/

OR the next option is to import media manually and set it to your posts by editing them.

If you have any other questions or need assistance with other aspects of our theme, please don’t hesitate to reach out to us. We’re here to help and support you in any way we can.

Thank you for your understanding and cooperation in resolving this matter.

Best Regards,
8Theme’s Team