Theme options and elementor are not updated.

This topic has 6 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: pip
    pip
    Participant
    October 10, 2023 at 07:47

    I purchased and am using Xstore version 9.1.14. After purchasing the theme, I immediately set it up and installed marseille02 Demo to make modifications. The modifications so far have only modified images and text with the slider widget in Elementor Page Builder. Up to this point, the editing has gone well. However, since the work was done in Theme Option, it is not reflected, and the changes made later in Elementor Page Builder are also not reflected. Of course, I updated it by clicking the ‘Publich’ button. However, it is not reflected in reality. Also, among the currently installed plugins, only the plugins provided by Xstore are installed, and there are no caching-related plugins. What should I do?

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2023 at 07:53

    Hello,

    Thank you for contacting us and for using XStore.

    We’ve answered here – https://prnt.sc/mIy5Jw4Wtr7D

    Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

    Theme Options > Header Builder > Multiple headers > edit Home page header.

    Provide temporary wp-admin access, so we can check the situation on your site more deeply.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: pip
    pip
    Participant
    October 11, 2023 at 13:30

    We will send you the ID and password below so that you can access and view the requested site.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2023 at 13:46

    Hello,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
    We’ve edited your message and moved credentials into the Private Content area.

    1/ We’ve changed the logo image for the Home page, please check – https://prnt.sc/a3vUYxF3TdG8

    2/ We’ve edited the Home page content created using Elementor https://prnt.sc/VFB_0_5j2eE- and changes are visible – https://prnt.sc/gN6dkUeQAdE4

    Kind Regards,
    8theme team

    Avatar: pip
    pip
    Participant
    October 12, 2023 at 13:40

    8theme team.
    Thank you for taking care of the issue.

    Through the materials you sent, I have come to understand how to use Header Builder, but the task of hiding the Slider Element in Elementor Page Builder has still not been improved.

    Here’s what I tested:
    First, the Slider Element was hidden in Elementor Pag Builder’s Navigator, but in reality, it is not hidden.

    Second, the column to which the Slider Element belongs is hidden in Elementor Pag Builder’s Navigator, but in reality, it is not hidden.

    Third, the Section to which the Slider Element belongs is hidden in Elementor Pag Builder’s Navigator, but in reality, it is not hidden.

    Why doesn’t it work?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 12, 2023 at 14:35

    Hello,

    We appreciate your prompt response.

    What do you mean by “was hidden”? Please provide appropriate screenshots.
    We do not see any problem – https://prnt.sc/bYN5mRkdjAxk > https://prnt.sc/RhPnv9qWc2jE

    Kind Regards,
    8theme team

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