Return to previous page

Theme options and elementor are not updated.

This topic has 6 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

pip

Participant

October 10, 2023 at 07:47

I purchased and am using Xstore version 9.1.14. After purchasing the theme, I immediately set it up and installed marseille02 Demo to make modifications. The modifications so far have only modified images and text with the slider widget in Elementor Page Builder. Up to this point, the editing has gone well. However, since the work was done in Theme Option, it is not reflected, and the changes made later in Elementor Page Builder are also not reflected. Of course, I updated it by clicking the ‘Publich’ button. However, it is not reflected in reality. Also, among the currently installed plugins, only the plugins provided by Xstore are installed, and there are no caching-related plugins. What should I do?

#369802 Copied Theme version: 9.1.14 WooCommerce version: 8.1.1

5 Answers

Rose Tyler

Support staff

October 10, 2023 at 07:53

Hello,

Thank you for contacting us and for using XStore.

We’ve answered here – https://prnt.sc/mIy5Jw4Wtr7D

Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Theme Options > Header Builder > Multiple headers > edit Home page header.

Provide temporary wp-admin access, so we can check the situation on your site more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#369803 Copied

pip

Participant

October 11, 2023 at 13:30

We will send you the ID and password below so that you can access and view the requested site.

Please contact administrator
for this information.

#369913 Copied

Rose Tyler

Support staff

October 11, 2023 at 13:46

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your message and moved credentials into the Private Content area.

1/ We’ve changed the logo image for the Home page, please check – https://prnt.sc/a3vUYxF3TdG8

2/ We’ve edited the Home page content created using Elementor https://prnt.sc/VFB_0_5j2eE- and changes are visible – https://prnt.sc/gN6dkUeQAdE4

Kind Regards,
8theme team

#369917 Copied

pip

Participant

October 12, 2023 at 13:40

8theme team.
Thank you for taking care of the issue.

Through the materials you sent, I have come to understand how to use Header Builder, but the task of hiding the Slider Element in Elementor Page Builder has still not been improved.

Here’s what I tested:
First, the Slider Element was hidden in Elementor Pag Builder’s Navigator, but in reality, it is not hidden.

Second, the column to which the Slider Element belongs is hidden in Elementor Pag Builder’s Navigator, but in reality, it is not hidden.

Third, the Section to which the Slider Element belongs is hidden in Elementor Pag Builder’s Navigator, but in reality, it is not hidden.

Why doesn’t it work?

#370000 Copied

Rose Tyler

Support staff

October 12, 2023 at 14:35

Hello,

We appreciate your prompt response.

What do you mean by “was hidden”? Please provide appropriate screenshots.
We do not see any problem – https://prnt.sc/bYN5mRkdjAxk > https://prnt.sc/RhPnv9qWc2jE

Kind Regards,
8theme team

#370004 Copied
Tagged: elementor and theme options, fix elementor update issue, solve wordpress update issues, theme options not updating, update woocommerce wordpress themes, woocommerce theme update problems
Viewing 6 results - 1 through 6 (of 6 total)