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Theme options cannot load - by vietvuong139

This topic has 11 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

vietvuong139

Participant

August 20, 2021 at 12:45

Hello:

The theme options function worked for a bit. and then it cannot load.

When I tried switching to the child theme, it worked for a while, and then it stopped working. I switched back to the main theme, it also worked for a while and then stopped working. Now both of them don’t work – the theme options.

I have contacted our hosting provider. They said if I disable Xstore core plugin, I will be able to access theme options, which is true but it’s a required plugin. They also want to ask you if we need to activate Extension PHP to use this plugin?

Anyway, I have provided temporary wp-admin access. Looking forward to hearing from you.

Please, contact administrator
for this information.

#299415 Copied Theme version: 8.05 WooCommerce version: 5.8

10 Answers

Rose Tyler

Support staff

August 20, 2021 at 13:05

Hello,

Thanks for contacting us.
Please provide FTP access (FTP host, FTP username and FTP password) , so we can check the problem more deeply.
Do you have a server error log?

Regards

#299417 Copied

vietvuong139

Participant

August 20, 2021 at 13:08

Yes, I have this log error:

2021-08-20 15:12:31.394594 [NOTICE] [1153158] [T0] [10.125.125.145:57188#APVH_thaiduonggia.com] [STDERR] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home/thaid579/public_html/wp-includes/functions.php on line 4979

2021-08-20 15:12:31.394582 [NOTICE] [1153158] [T0] [10.125.125.145:57188#APVH_thaiduonggia.com] [STDERR] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home/thaid579/public_html/wp-includes/functions.php on line 4979

Please see the FTP access in private content.

Please contact administrator
for this information.

#299418 Copied

Rose Tyler

Support staff

August 20, 2021 at 13:16

Is your server Nginx or Apache?

Regards

#299420 Copied

Rose Tyler

Support staff

August 20, 2021 at 13:39

Also, do you have a limit on max_body_size on your server?

Regards

#299425 Copied

vietvuong139

Participant

August 20, 2021 at 15:16

My hosting provider told me that they are using Litespeed and max_body_size is unlimited.

#299438 Copied

Rose Tyler

Support staff

August 20, 2021 at 15:45

Thanks for the reply. I’ve passed your problem to our developers. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

#299443 Copied

vietvuong139

Participant

August 21, 2021 at 02:32

Thank you, I will wait for your response!

#299461 Copied

Olga Barlow

Support staff

August 23, 2021 at 10:38

Hello,

Did you change access to FTP and WP Dashboard?

Regards

#299594 Copied

vietvuong139

Participant

August 23, 2021 at 11:16

Hi:

I have issued a refund, but I know you have worked on the problem. Now I’m having a problem restoring the website related to lscache folder. Could you let me know changes that you have made?

Thanks,
Vuong

#299598 Copied

Olga Barlow

Support staff

August 23, 2021 at 16:57

Hello,

You can’t use our theme if you got the refund.

Regards

#299653 Copied
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