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Theme Options causes Page Not Found 404 Error

This topic has 10 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

  • Avatar: q7creative
    Suzie
    Participant
    December 23, 2016 at 18:36

    Whenever I try to go to Theme Options I get a Page Not Found 404 Error. I’ve consulted with my hosting provider, and there are no plugin conflicts. Any suggestions?

    I’m using my subdomain (to build client website – going live on their actual domain next week).

    #150069 Copied Theme version: Royal 2.8 WooCommerce version: n/a
    9 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    December 23, 2016 at 20:38

    Hello,

    Please provide FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #150079 Copied
    Avatar: q7creative
    Suzie
    Participant
    December 27, 2016 at 15:55

    See private message.

    Please, contact administrator
    for this information.
    #150308 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 27, 2016 at 19:22

    Hello,

    WP Dashboard credentials are incorrect. Please check them.
    Also FTP account is not accessible. I got these errors in FileZilla:
    Error: Connection timed out
    Error: Could not connect to server

    Do you have restricted access via FTP?

    Regards,
    Eva Kemp.

    #150352 Copied
    Avatar: q7creative
    Suzie
    Participant
    December 27, 2016 at 19:32

    Try this…

    Please, contact administrator
    for this information.
    #150353 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 27, 2016 at 19:45

    Hello,

    The credentials are correct now.
    Unfortunately to investigate this issue we need FTP access.
    Please check the problem with FTP connection.

    Regards,
    Eva Kemp.

    #150360 Copied
    Avatar: q7creative
    Suzie
    Participant
    December 27, 2016 at 20:13

    Here is new FTP info.

    Please, contact administrator
    for this information.
    #150364 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 28, 2016 at 18:45

    Hello,

    Sorry, but I’m still getting this error:
    Error: Connection timed out
    Error: Could not connect to server

    Is there any firewall on a server that blocks the access?

    Regards,
    Eva Kemp.

    #150443 Copied
    Avatar: q7creative
    Suzie
    Participant
    December 28, 2016 at 21:28

    I tried again yesterday & today and it seems to be working. I assumed you fixed it. Thanks!

    #150453 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 29, 2016 at 16:03

    Hello,

    Is your problem resolved and we can close the topic?

    Regards,
    Eva Kemp.

    #150508 Copied

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