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Theme Options \; mobile panel not working

This topic has 9 replies, 3 voices, and was last updated 3 years, 5 months ago ago by Olga Barlow

Alex

Participant

June 26, 2021 at 16:56

Dead 8theme,

For some strange reason, the mobile panel in the theme options is not working anymore. it started with making the lower bar transparant and in theme options there is a message that a recent version is available, which isnt.

please help

#292225 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

8 Answers

Rose Tyler

Support staff

June 27, 2021 at 06:57

Hello,

Theme Options > Mobile pannel > Background Color https://gyazo.com/e2eebb0bb721645a95cf05cf0665a8fa
or provide temporary wp-admin access, so we can take a closer look.

Regards

#292232 Copied

Alex

Participant

June 27, 2021 at 14:20

Unfortunately the theme options isnt responding correctly. I provided the credentials in the private area.

Thank for your support

Please contact administrator
for this information.

#292258 Copied

Rose Tyler

Support staff

June 27, 2021 at 15:25

Hello,

Please provide temporary FTP access also.

Regards

#292261 Copied

Alex

Participant

June 27, 2021 at 15:32

In the private content area i posted the information

Please contact administrator
for this information.

#292262 Copied

Rose Tyler

Support staff

June 27, 2021 at 15:43

Hello,

Thanks for the reply. I have passed your issue to our developers. We will contact you once it will be solved or to ask additional questions (our technician team does not work during the weekend). Please be patient.

Regards

#292264 Copied

Alex

Participant

July 7, 2021 at 16:21

Hi, is there any progress from the developers department, because my support end in 14 days and its actually a big problem at this moment.

Kind regards

#293392 Copied

Olga Barlow

Support staff

July 7, 2021 at 17:52

Hello,

Did not get a solution from them, unfortunately. I’ll try to speed them up to fix this within the next few days.

Regards

#293401 Copied

Olga Barlow

Support staff

July 16, 2021 at 09:57

Hello,

Take apologies for such a long delay in answering. Fixed. Check now.

Regards

#294343 Copied
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