Theme Options Not Saving - by cespranger

This topic has 12 replies, 3 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: cespranger
    cespranger
    Participant
    May 15, 2016 at 23:03

    I’m having troubles getting any of the theme options to save. This is a new problem and I haven’t downloaded any new plug-ins. I will make a change, click ‘save changes’ and it says options saved but they don’t take effect and when I go back to the tab where I made changes they’re back to the old settings.

    11 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 16, 2016 at 08:34

    Hello,

    Please provide us with WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: cespranger
    cespranger
    Participant
    May 16, 2016 at 14:09

    I also can’t get the widgets in the footer to work/save. I tried adding empty text boxes to them and they stay the way they are

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 16, 2016 at 14:26

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: cespranger
    cespranger
    Participant
    May 16, 2016 at 14:42

    Sorry, i sent the website info in the private part, i’ll resend.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    May 16, 2016 at 16:06

    Hello,

    Have you made any changes in the theme files?
    May we reupload them?

    Regards,
    Eva Kemp.

    Avatar: cespranger
    cespranger
    Participant
    May 16, 2016 at 16:24

    I have not, yes you may

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 17, 2016 at 09:31

    Hello,

    Please ask your hosting provider support to increase PHP Max Input Vars value to 5000. After that check Theme Options.

    Best regards,
    Jack Richardson.

    Avatar: cespranger
    cespranger
    Participant
    May 17, 2016 at 16:06

    They said I have to create a custom file myself to increase it. Not sure that’s something I can do 🙁

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 17, 2016 at 17:46

    Hello,

    You’d better ask them for instruction what file exactly you need to create and what code to write.

    Best regards,
    Jack Richardson.

    Avatar: cespranger
    cespranger
    Participant
    May 17, 2016 at 19:39

    I got it updated. It’s saving some of my settings but my widgets still default back with nothing in them

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    May 18, 2016 at 15:55

    Hello,

    As I see the mentioned PHP value is still 1000 as show on the screenshot http://prntscr.com/b5jl2v. You need to increase it to 5000 and after check Theme Options saving.

    Best regards,
    Jack Richardson.

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