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Theme options shows ‘… has refused the connection.’ and shows no backend

This topic has 2 replies, 2 voices, and was last updated 59 minutes ago ago by Rose Tyler

  • Avatar: martijntje
    martijntje
    Participant
    March 19, 2025 at 17:52

    Hi,

    Can you help me out: the theme options seem to be off and show an error: ‘… has refused the connection.’ See attached screenshot with dutch error.

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    support staff only.
    #437925 Copied Theme version: 9.3.4
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2025 at 21:30

    Hello, Martijntje,

    Thank you for reaching out to us.

    1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

    2/ Could you please provide temporary wp-admin access? We need to check your settings.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #437939 Copied
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