Return to previous page

Theme Options Styling / Colour Keeps Loading – Cannot Edit

This topic has 5 replies, 2 voices, and was last updated 2 hours, 27 minutes ago ago by AJ

AJ

Participant

October 3, 2024 at 08:35

Hi again all,

While trying to customize Theme Options > Styling / Colour.

The option page keeps loading.

Have tried on different browsers – same issue. See attached screenshots.

Thanks for helping as usual.

Files is visible for topic creator and
support staff only.

#416842 Copied Theme version: 9.3.18

4 Answers

Rose Tyler

Support staff

October 3, 2024 at 09:33

Hello,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#416859 Copied

AJ

Participant

October 3, 2024 at 12:38

Hi team,

I have added the details as required in the Private Content section.

Let me know if you need anything else.

Content is visible for topic creator and
support staff only.

#416909 Copied

Rose Tyler

Support staff

October 3, 2024 at 13:20

Hello,

Please download XStore – Installable Archive from https://www.8theme.com/downloads/ Go to Dashboard > Themes > Add new > Upload theme > Choose the downloaded file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

Clear cache and check the result.

Best Regards,
8Theme’s Team

#416918 Copied

AJ

Participant

October 4, 2024 at 05:59

Hi Rose / Team,

I have updated the theme – but I’m still not able to access the Styling / Color section.

Let me know how we can proceed.

Thanks.

#417016 Copied
Tagged: colour loading issue, editing woocommerce themes, theme options styling, troubleshooting theme options, woocommerce colour edit, woocommerce themes, wordpress themes
Viewing 5 results - 1 through 5 (of 5 total)