Good day, 8Theme Team
We purchased XStore Theme based on your recommendation in order to secure a new license to replace the existing one.
See below question and answer for your reference. We now experiencing the following issues on the front end of the site:
Furthermore, we turned off all third-party plugins, including caching plugins, turned off the CDN, and cleared the browser’s cache.
For your reference, screen recordings emailed to you via WeTransfer.
Your assistance will be greatly appreciated, please do not hesitate to email or contact me if you have any questions.
Please Note:
# The options to “View Cart” and “Proceed to Check Out” are not available for selection when you click on the basket
# The “Pop-up Screen” stays static and blank after adding a product to the basket?
# The sofa collection, bedroom collection, dining collection, and premium office solutions under the homepage subcategory “Tile images” have incorrect spacing and alignment
# Products that have been added to the “Wishlist” are not displaying on the desktop version
# Day & Night Mode “settings to be on day mode for both Mobile and Desktop | Check out dark mode at checkout “Terms and Conditions” not visible?
Answer 1
Hello,
Thank you for getting in touch with us.
Yes, we would recommend purchasing a new license. Please be assured that everything will remain unchanged. You can proceed with your purchase by following this link – https://1.envato.market/2rXmmA
Warm Regards,
The 8Theme Team
Question 1
Good day, 8Theme Team
I trust that you are well.
Unfortunately, it is no longer possible to get in touch with the former web developer to obtain the license key number needed to log the call on the 8Theme support forum or renew support.
Hence, my email to ask if it would be wise to buy a new license and use the new license number in its place.
Please let me know if this is feasible and if the website will stay exactly as it is (if yes) please provide us with a link to purchase the new license for our site.
The purpose of this inquiry is to ensure that we do not jeopardize the front end appearance, functionality, speed, responsiveness, and general health of the website.
Your assistance will be greatly appreciated, please do not hesitate to email or contact me if you have any questions.
