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Theme problem allproduct - by houijiaymen

This topic has 18 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Rose Tyler

houijiaymen

Participant

January 5, 2023 at 15:22

hi i have a problem in all product page ( can t load error )
i contact hosting support , they told me that the problem in the theme
i deactivate the theme and the problem goes
please solve this problem

Please, contact administrator
for this information.

#343077 Copied Theme version: 8 WooCommerce version: xstore

17 Answers

Rose Tyler

Support staff

January 5, 2023 at 16:07

Hello,

Please update the theme to 9.0.1.
If the problem won’t be solved, provide FTP access, so we can take a closer look.

Regards

#343078 Copied

houijiaymen

Participant

January 5, 2023 at 18:11

hi
thanks for ur reply

Please contact administrator
for this information.

#343098 Copied

Rose Tyler

Support staff

January 6, 2023 at 08:33

Hello,

We need FTP access to be able to connect to your files using FileZilla file manager. Please ask your hosting provider support to create FTP account to your site files and give us the credentials (hostname, username, password, port).

Regards

#343124 Copied

houijiaymen

Participant

January 6, 2023 at 09:49

good morning

Please contact administrator
for this information.

#343135 Copied

Rose Tyler

Support staff

January 6, 2023 at 10:17

Hello,

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#343138 Copied

houijiaymen

Participant

January 6, 2023 at 10:33

okay thank you im going offline right now , hope to see u again

#343141 Copied

houijiaymen

Participant

January 6, 2023 at 13:57

hello !

#343158 Copied

Rose Tyler

Support staff

January 6, 2023 at 14:34

Could you, please disable cache https://prnt.sc/1A94M7KIu27v and CDN temporarily?

Regards

#343160 Copied

houijiaymen

Participant

January 6, 2023 at 14:52

i don t know what u talking about
can you please check it for me to not waste time
i saw many video and i can t do it

Please contact administrator
for this information.

#343162 Copied

houijiaymen

Participant

January 7, 2023 at 16:48

hello
the other one expired
please help .

Please contact administrator
for this information.

#343229 Copied

Rose Tyler

Support staff

January 8, 2023 at 09:35

Hello,

Sorry for the delay in answering.
This is a screenshot of the admin bar on your site – https://prnt.sc/1A94M7KIu27v There is cache, and I do not see how to disable it via the Dashboard. How did you activate it and could you temporarily disable it? Is it comes from hosting?
Also, please check if there is problem on the Shop page when the parent theme is activated.
Our devs will be back to work after the weekend and will continue to work on the problem then. Right now, we do not see the reason for the problem or solution, unfortunately, so please follow our recommendations.

Regards

#343238 Copied

houijiaymen

Participant

January 8, 2023 at 14:48

hi i want to show you my conversation with my hosting support :
please i m out of time

Please contact administrator
for this information.

#343268 Copied

Rose Tyler

Support staff

January 9, 2023 at 11:16

Hello,

Please provide correct FTP access one more time.

Regards

#343339 Copied

houijiaymen

Participant

January 9, 2023 at 11:57

FTP access

Please contact administrator
for this information.

#343344 Copied

Rose Tyler

Support staff

January 10, 2023 at 16:06

Provide correct ftp access one more time, please.
Error: Authentication failed.
Error: Critical error: Could not connect to server

Regards

#343523 Copied

houijiaymen

Participant

January 11, 2023 at 12:42

please there is live chat or not
1 message /day not fine at all

Please contact administrator
for this information.

#343678 Copied

Rose Tyler

Support staff

January 11, 2023 at 14:58

Hello,

429 Too Many Requests
You have sent too many requests in a given amount of time.

In some instances, it’s possible that the cause behind the 429 error originated with your server, rather than with your website itself. If this is the case for you, no amount of work from our side will be able to fully resolve the problem.

For example, some web hosts will block requests from specific third-party services or platforms. These can include search engines, crawlers, and other apps (such as Google Search Console) that make large numbers of requests to your website.

Contacting your hosting provider and asking them to allow these requests can solve the issue. Additionally, even if limitations placed on your server by your host aren’t the cause of the problem, they may be able to provide valuable insight and advice that can help you find the correct solution.

Regards

#343708 Copied
Tagged: allproduct, best, problem, selling, theme, themes, woocommerce
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