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Theme problems - by Tudosa Victor - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

Tudosa Victor

Participant

December 3, 2019 at 21:49

Hello, i have some problems with this theme:

1. Problems with blog scroll.
I have used the Post Masonry Grid and Post grid on a page (elements from visual composer) and when i want to go dowm, the page ends and i cant go further. The page is here: https://rebrandyourself.ro/blog-2/
The same thing is happening in the default page for blog (from theme) with ajax infinte post loading https://rebrandyourself.ro/blog/
And somethimes the elements are not loaded correctly, overlaping text and photos (desktop and mobile).

2. On mobile, the scroll is stuttering, see homepege and blog.

3. On desktop version if you hover and release “COMUNITATEA REBRAND YOURSELF”, the submenu is flickering.

4. The search is loading too slow, and sometimes it’s not even showing results (when it should).

This problems were tested on multiple computers and devices.

#226186 Copied Theme version: v.4.2 child WooCommerce version: 3.8.0

15 Answers

Olga Barlow

Participant

December 4, 2019 at 08:01

Hello,

Provide us with WP Dashboard and FTP access to your site to check the 1, 2, 3.
4) Ajax search result depends on server response time and DB structure. Theme sends requests to your DB and waiting for response. So, if it’s slow them try to speed up the server response time. We can do nothing with it.

Regards

#226198 Copied

Tudosa Victor

Participant

December 4, 2019 at 13:22

I put them in the private area content, if you make updates or some changes please take care to not lose any settings.

Thank you

Please contact administrator
for this information.

#226215 Copied

Tudosa Victor

Participant

December 5, 2019 at 17:46

Hello, can you solve those problems?
It’s urgent.
Thank you.

#226319 Copied

Olga Barlow

Participant

December 5, 2019 at 17:48

Hello,

Check now, please.

Regards

#226320 Copied

Tudosa Victor

Participant

December 5, 2019 at 19:30

Hello,

The problems 1 and 2 are soved, but 3 is still the same.

Thank you.

#226326 Copied

Rose Tyler

Support staff

December 6, 2019 at 09:00

Hello,

Please clear browser cache and check the submenu one more time.

Regards

#226343 Copied

Tudosa Victor

Participant

December 6, 2019 at 23:49

Hello,

I cleared the cache, i have even entered in incognito model, the problem is still there.

I this video i show you the problem in on 2 different browsers and in incognito mode where there are no cache: https://www.loom.com/share/de6badb0e4e4401d804f2fb5febad4ed

Thanks

#226383 Copied

Rose Tyler

Support staff

December 7, 2019 at 16:53

Hello,

Thanks for the video. One of our technicians will check this problem on Monday. Please wait.

Regards

#226414 Copied

Rose Tyler

Support staff

December 8, 2019 at 12:31

Hello,

Fixed. Please clear the cache and check now.

Regards

#226434 Copied

Tudosa Victor

Participant

December 12, 2019 at 19:07

Hello,

It’s ok now, thanks.

But we encounter another problem now, whenever we add or edit an article, on the blog page: https://rebrandyourself.ro/blog/ the articles are not showing. The problem disappear when we update the blog page.
The element used there is Post Masonry Grid. Please check the problem.

Thanks.

#226681 Copied

Tudosa Victor

Participant

December 12, 2019 at 19:09

P.S.: It’s urgent! The site has traffic.

#226682 Copied

Tudosa Victor

Participant

December 13, 2019 at 12:22

Hello,

I need this problem fixed asap!

The site is practically blocked without the blog and we’re losing clients…

We’re waiting for your reply, thanks.

#226725 Copied

Olga Barlow

Participant

December 13, 2019 at 12:36

Hello,

Try now.

Regards

#226731 Copied

Tudosa Victor

Participant

December 16, 2019 at 17:54

It worked for while, but after some modifications to articles, content, date, etc…. it stoped working.

Please, it’s urgent!

#226925 Copied

Olga Barlow

Participant

December 16, 2019 at 18:47

Hello,

Your issue was related to the cache plugin. WPBakery posts grid element has known compatibility issue with the cache plugin that you used https://wordpress.org/support/topic/masonary-grid-wp-cache/
So, we can do nothing more than suggest you to follow the plugin tutorial if you want to use cache plugin.

Regards

#226937 Copied
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